Sales Service Agent

POSITION SUMMARY

Responsible for the pre-qualification and assistance to clients, representing the MVCI products and system with integrity while displaying excellent customer service skills according to MVCI standards.

• CRITICAL TASKS
• WORKING RELATIONSHIPS:
• Reports to: Sales & Marketing Manager
• Interfaces: All Associates

• OVERALL RESPONSIBILITIES:
• •Provide appropriate information to all guests with accuracy, attention to detail and product knowledge.
• •Conduct pre arrival calls, servicing clients and finding out who travels in party and assist them with any membership issue during their stay.
• •Identify and take action on all clients’ issues and conducting follow up until the issue is solved.
• •Qualify clients and be able to diplomatically explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
• •Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
• •Provide appropriate information to all clients with accuracy, attention to detail and product knowledge.
• •Provide service to and handle all customers’ questions, problems and complaints and solve issues in a satisfactory manner
• •In charge of delivering welcome packages to MVCI owners.
• •To maintain and exceed minimum performance standards as established by the Sales management on a period basis.
• •To obtain referrals from new and existing owners.
• •Follow up on sales leads, self generated or those provided by S&M Management to improve sales results.
• •Review own performance with management to improve sales results.

• ESSENTIAL JOB FUNCTIONS:
• •To maintain an attitude of customer service throughout your dealings with guests and owners.
• •To assist owners when necessary with bookings, queries, etc.
• •To commit to a personal on-going self development programme.
• •To establish supportive and positive interaction with other Associates.
• •Remain current on company and industry information.
• •Through professional persuasion, generate qualified prospective purchasers to attend Marriott’s Club Son Antem sales presentation.
• •Qualify clients according to the “details of participation” of any given programme.
• •Be able to explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
• •Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
• •Responsible for contacting In House clients and Owner Referrals in order to generate tours following the company guidelines for In House and referral business.

• OTHER:
• - Perform other related tasks as assigned by management.
• - Comply with MVCI company policy and procedures.
• - To be in the office on time and show a professional, positive and confident attitude.

• JOB QUALIFICATIONS:
• 1. Must speak fluent English or German any other language an advantage
• 2. Excellent customer service skills
• 3. Good organizational skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.