Sales & Service Lead - Lee Gardens II

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Objective

The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.

Responsibilities

Sales & Service Leader

Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

Continue to build the client relationship daily with our customers

Analyse reports in order to strategise and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities

Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Business Leader

Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximised

Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

Leads by example and inspires staff in daily operations and guest experience

Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent

Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed

Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Sales & Service Lead Qualifications:

2+ Years prior work experience in a client-centric, sales environment

Proven leadership capabilities demonstrating excellent decision making

Values feedback, receptive to receiving feedback and eager to provide

High energy, upbeat and enthusiastic with the ability to integrate fun and work

Self-motivated with a desire to achieve results and excel individually, and as a team

Excellent interpersonal and written communication skills

Aligns with and embodies ALO’s Guiding Principles

Ability to perform manual handling tasks, including lifting, carrying, pushing, or moving items of up to approximately 10-15kg, in a safe manner

Ability to carry out physical duties associated with a retail environment, including bending, reaching, kneeling, and climbing ladders where required

Ability to stand and remain active for extended periods during a shift

JUST SOME OF THE PERKS

A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors

Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together

A quarterly clothing allowance to support all‑day movement

Extensive career growth opportunities as ALO continues to expand across Hong Kong

We’re passionate about connecting with driven and skilled individuals who are invested in their development. Together, we’ll continue to evolve our brand’s success while supporting the growth of your career.

Employees are scheduled to work in accordance with a roster determined by the Company, based on operational requirements. This may include weekends and public holidays.

Employees are expected to demonstrate flexibility in their availability and support key peak trading periods, promotional events, and seasonal demands as required by the business.

The Company is committed to providing equal employment opportunities and does not discriminate against any employee or applicant on the basis of any c haracteristic protected under applicable laws and regulations.

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