Sales Specialist, After Sales

Company :

Sime Darby Industrial Sdn Bhd

Job Responsibilities

Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.

Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.

Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).

Help customers with warranty issues and develop proactive before failure repair strategies.

Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.

Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.

Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.

Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.

Coordinate with parts, service, and equipment management division to support customer needs.

Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.

Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.

Generate quotes for parts, service, and equipment management solutions.

Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue.

Job Requirements

SPM or Diploma in any field.

At least 2 - 5 year of working experience in the same field will be qualified, similar experience from heavy equipment industry will be an added advantage.

Must be proficient in IT with good command of Microsoft Office programs.

Possess good interpersonal communication skills and analytical thinking in addition to positive aptitude and attitude.

Good communication skills & Organizing Skills.

Fluent in spoken and written Mandarin is an added advantage as the role requires the candidate to deal with Mandarin speaking clients.

Ability to effectively use and maintain office equipment.