Sales Supervisor - Westfield Stratford

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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As a Sales Supervisor, you’ll lead by example; inspiring your team, driving performance, and ensuring every client interaction reflects the elevated standards of our flagship experience.

Who You Are:

Our Sales Supervisors are empowered to achieve personal and store goals through coaching and leading their team to deliver an elevated Customer Experience, both in store and virtually. Our Sales Supervisors have exceptional communication skills and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy and optimism.

What You’ll Do:

People

• •Inspire, lead and coach the store team and collaborate with the host store to create a culture of performance delivery and accountability.
• •Support the management team in training and developing the store team and onboarding new joiners.

Sales and Service

• •Lead the team of MK Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping.
• •Ensure MK Ambassadors maintain client communication using all available clienteling apps and tools.
• •Proactively manage client database to increase sales.
• •Ensure sales and unit goals and all relevant KPIs are set for MK Ambassadors and communicated effectively.

Operations

• •Ensuring loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with the SM, ASM and LPRM.
• •Ensure all company communication platforms are used effectively and relevant actions taken.

You’ll Need to Have:

• •Relevant proven retail experience with a fast-paced retailer
• •Technologically proficient, with the ability to leverage technology to drive sales and customer experience.
• •Able to work and thrive in a fast-paced retail environment, keeping a positive attitude and maintaining speed, energy and optimism.
• •Proficiency in KPIs and Microsoft Office
• •Fluent English

What We Offer:

• •Competitive compensation package
• •Clothing allotment
• •Employee Wellbeing programme

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range:

26,000.00 - 41,500.00 GBP