Sales Support (JD YOUNG Internship Program) (Open)

Who We Are

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.

Our Global Reach

JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

About Your Program

You’ll be joining the JD Young (JDY) Internship Program, designed to give early-career talent hands-on exposure to real projects, real responsibilities, and real growth. Over 3–6 months, you’ll work alongside experienced teams, build fundamental skills, and gain insights into how a global business operates.

• Sales Process Support:
• Assist the sales team in completing basic operations such as contract signing, billing binding, and customer account maintenance, ensure the standardization of business processes and data accuracy, and guarantee the smooth operation of sales activities.

• Data Analysis and Monitoring:
• Integrate sales data and build business dashboards, identify business risks through multi-dimensional analysis (e.g., customer lifecycle, opportunity conversion rate), and provide optimization recommendations to improve sales efficiency.

• Customer Relationship Management:
• Maintain the full lifecycle of customers, develop tiered management strategies, drive customer renewals, recovery of lost customers, and experience optimization, and enhance customer activity and retention rates.

• Process Optimization and Training:
• Streamline sales support processes, develop standardized operating procedures (SOPs), conduct system operation training for the sales team, and reduce the occurrence of abnormal issues.

• Risk Management and Compliance:
• Monitor sales risks such as scalping and low-price competition, optimize risk control systems, and promote compliance execution to protect company interests and ensure healthy business development.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

Ready To Apply?

Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com.