Sales Support Lead

• About Parsec Technologies, Inc.
• Parsec Technologies, Inc. is an American technology company advancing the design and performance of wireless infrastructure for the 5G, Enterprise, and IoT markets. We’re a fast-growing company with a strong commitment to innovation, quality, and customer success.

• Position Overview
• We are seeking a highly motivated and detail-oriented Sales Support Leader to join our team. This position is pivotal in supporting our customers, reseller channel partners, and outside sales team through high-level administrative support and excellent customer service. The ideal candidate will have a Marketing or Business Degree with a strong background in sales support or customer service, demonstrate a solid understanding of the sales cycle, and have the ability to learn and recommend our product line. We are looking for someone to be the “GO TO” person for all our sales support staff.

We are looking for someone who can contribute meaningfully from day one and grow into a leadership role as we continue to expand.

Key Responsibilities

Accurately enter and manage customer orders with minimal supervision

Maintain and update CRM system, including tracking sales opportunities

Provide timely and professional communication with internal account managers and executives

Learn and understand our product line to provide basic product recommendations to customers and resellers

Coordinate with the shipping department to ensure timely delivery and communication of tracking information

Review open orders and respond to specific customer needs to ensure satisfaction and timely service

Stay informed on new product releases and features and communicate these effectively to customers

Required Qualifications

Bachelor’s degree required (Marketing or Business Preferred)

Proficiency with Microsoft Office Suite, particularly Excel

Excellent written and verbal communication skills

Strong organizational, analytical, and multitasking abilities

Proven ability to thrive in a collaborative, fast-paced team environment

Leadership qualities and interest in professional development and career growth

Preferred Qualifications:

Minimum 2-3 years of experience in sales support and/or customer service

Hands-on experience with CRM and ERP systems

Strong understanding of sales principles and customer service best practices

Benefits

Competitive base salary plus quarterly bonus potential

Medical, Dental, and Vision Insurance

15 days of Paid Time Off (vacation and sick)

10–12 Company-paid holidays annually

Team-focused, family-owned company culture

Opportunities for professional development and advancement

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

401(k)

Dental insurance

Flexible spending account

Health insurance

Paid time off

Vision insurance

Education:

Bachelor's (Required)

Experience:

Sales support: 2 years (Preferred)

Ability to Commute:

Plano, TX 75074 (Required)

Work Location: In person