Sales Support Representative

Description

Summary:

The primary function of the Sales Support Representative is to assist and support the Company’s outside sales force by supplying quotes, pricing and stock, entering orders/reserves by working tickets and answering incoming phone calls.

Essential Duties and Responsibilities:

• •Attend two mandatory, nationally hosted sales meetings per year (typically, in February & August). During these meetings, one Sales Support Representative rotates responsibility for working in the office.
• •Assist at the national sales meeting line showings (standing and folding), handing out story of the lines, distributing reports and materials needed in the zone meetings during this time.
• •Answering incoming calls from reps and transferred customers from Customer Service to assist with requests, such as orders, reserves, memos, price, stock, mill inquiries, claims, lookups, quotes, and more.
• •Work ticket system submitted to department by processing memo orders, maintenance orders, file claims, perform mill checks, process CFA’s, check and approve pricing, image FR certificates, etc.
• •Assist specialty customers assigned by manager to process orders and respond directly to their emails.
• •Be familiarized with our selling products and the appropriate teams.
• •Correspond with customers and OSRs who email directly.
• •Make sample kits for sales reps as requested by OSR or management
• •Process outside sales representative's memos in Customer Relationship Management system
• •Assist other employees with special projects as needed.

Requirements

Qualifications:

• •High School education or equivalent
• •Must work well with others
• •Must be able to multitask
• •Must be able to work in a noisy area independently
• •Process knowledge of Word, Excel, and Microsoft Outlook
• •Internet navigation
• •Data entry and 10-key experience is helpful
• •Must posessess strong typing skills
• •Good communication skills –oral and written

Physical Requirements:

The essential functions of this position include, but are not limited to the following:

In terms of an 8-hour workday, this position requires:

• •6 hours sitting
• •2 hours standing

Activity: This following shows the actual time spent on each activity for this position.

• •Bending/Twisting – Up to 2 hours
• •Reaching – Up to 4 hours
• •Lifting – Up to 2 hours
• •Pushing/Pulling - 0 hours
• •Speaking – 4 to 6 hours
• •Writing – 2 to 4 hours
• •Typing or CRT Inputting – 2 to 4 hours
• •Filing – Up to 2 hours
• •Climbing – Up to 2 hours
• •Reading – 4 to 6 hours
• •Driving – 4 to 6 hours

The following activities are essential in your job function.

• •Hearing – 6 to 8 hours
• •Seeing – 6 to 8 hours

Lifting is essential in your job function.

Up to 40 lbs. – Up to 2 hours

Repetitive foot movement such as operating foot controls.

Both feet – Walking between buildings

Your job requires you to use your hands for repetitive action.

• •Simple Grasping – Up to 2 hours
• •Firm Grasping – Up to 2 hours
• •Fine Dexterity – Up to 2 hours

In your job, you may be around the following working conditions.

• •Exposure to dust, fumes and/or gases – 2 to 4 hours
• •Exposure to noise – 2 to 4 hours

The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.