Sales Support Specialist (m/f/d)

Mission:

Support the sales and business development activities of COMEM optocon by ensuring accurate and timely management of quotations, customer orders, commercial documentation, deliveries, and day-to-day customer communications, contributing to an efficient sales process and a positive customer experience.

Role Description:

The Sales Support Specialist will provide operational and administrative support to the Business Development Manager throughout the sales and order management process.

The role will act as a key point of coordination among customers, suppliers, production, logistics, purchasing, and other relevant internal functions, ensuring that commercial documentation and customer orders are managed accurately, efficiently, and in accordance with company procedures.

Key Responsibilities:

• •Preparing sales quotations and processing customer orders.
• •Coordinating production orders, deliveries, and shipments.
• •Preparing order confirmations, delivery notes, and invoices.
• •Supporting purchasing activities and communicating with customers and suppliers.
• •Responding to customer inquiries and helping ensure a positive customer experience.

Requirements

Education:

Completed vocational training or completed a professional course education.

Professional Experience

• •The position is also open to junior professionals with a strong interest in sales administration, order management, and customer service.
• •Previous experience in sales support, customer service, order management, commercial administration, purchasing, or a related field will be considered an advantage.

Technical Skills

• •Basic knowledge of sales administration and order management processes.
• •Good knowledge of Microsoft Office, particularly Excel.
• •Familiarity with ERP or CRM systems will be considered an advantage.
• •Basic knowledge of logistics, shipping, and purchasing processes will be considered an advantage.

Languages

• •Advanced written and spoken English is essential.
• •German language skills at B2 level or above will be considered an advantage.
• •Knowledge of Italian will be considered an advantage.

Additional Requirements

• •Availability for occasional business travel.
• •Valid EU driving licence.

Behavioral Competencies

• •Accuracy and attention to detail.
• •Organizational skills and ability to manage priorities.
• •Customer-oriented approach.
• •Effective communication and interpersonal skills.
• •Proactive and solution-oriented approach.
• •Collaboration and team spirit.

Working Hours: Full-time

Location: Dresden, Germany

Why Join COMEM Group?

• •Continuous professional growth and development.
• •International working environment and global opportunities.
• •Innovative and high-impact projects.
• •Opportunities to develop commercial, customer service, and operational expertise within an industrial and international organization.
• •A collaborative environment focused on continuous improvement.
• •A culture based on people’s development, participation, and merit.