Salesforce Enablement Analyst

Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with cancer and rare diseases. You will be supporting the international roll-out of our approved prostate cancer imaging agent and helping us to advance our portfolio of late clinical-stage products that address significant unmet need in oncology and rare diseases.

See Yourself at Telix

The Salesforce Enablement Analyst will be part of the Business Operations team at Telix. Reporting directly to the Manager, Business Operations, this role will serve as the frontline owner of Salesforce (SFDC) operations, governance, and enablement across the commercial organization. This role is responsible for ensuring Salesforce is not just functional, but structured, disciplined, and aligned with how the business operates, driving data integrity user adoption, and scalable processes. This individual will act as the gatekeeper of Salesforce, owning intake, prioritization, UAT, rollout, and user support while partnering closely with IT and SFDC developers to drive enhancements. They will enforce data quality standards, establish clear SOPs, gather specific business requirements and ensure the platform reflects real-world commercial workflows rather than ad hoc user behavior. The ideal candidate is equal parts operator and enforcer, someone who understands CRM functionality, can manage competing priorities, and is comfortable holding the line on governance while enabling the business to move faster and more effectively. This role is designed to bring control, accountability, and operational rigor to the system.

Key Accountabilities:

Salesforce Governance & Platform Ownership

Serve as the primary business owner and gatekeeper for Salesforce usage, ensuring alignment with defined processes and business rules.

Establish and enforce governance standards across objects, fields, page layouts, flows, validation rules, and automation

Ensure Salesforce reflects actual commercial workflows, eliminating workarounds and inconsistent practices

Maintain overall platform structure, ensuring scalability, usability, and alignment with reporting needs

Intake, Prioritization & Request Management

Design and manage a structured intake process for all Salesforce-related requests (enhancements, fixes, reporting needs)

Prioritize requests based on business impact, urgency, and strategic alignment, eliminating redundant or low-value work

Maintain full visibility into request pipelines, status, and delivery timelines

Act as the decision-maker on what gets built, when, and why

Data Quality & Usage Discipline

Define and enforce data quality standards, ensuring accuracy, completeness, and consistency across all Salesforce data

Monitor system usage and proactively identify gaps, misuse, or inconsistencies in how users interact with the

Implement validation rules, workflows, and controls to prevent poor data entry and maintain integrity

Partner with reporting and BI teams to ensure Salesforce data supports downstream analytics and decision-making

User Enablement & Support

Serve as the primary point of contact for Salesforce user support, troubleshooting issues and resolving questions quickly

Develop and maintain clear SOPs, training materials, and best practices to guide

Develop translatable business requirements for stakeholders as it relates to Salesforce

Drive adoption by simplifying processes and improving usability

Actively engage with field and commercial teams to understand pain points and improve the user experience

UAT, Release Management & Enhancements:

Coordinate with IT and SFDC developers to translate business needs into technical solutions

Lead rollout of new features, ensuring proper communication, training, and adoption

Validate releases post-deployment to ensure stability and effectiveness

Platform Optimization & Continuous Improvement

Identify opportunities to streamline workflows, improve automation, and reduce manual effort within Salesforce

Continuously refine system design to better support commercial operations and reporting needs

Monitor adoption metrics and system performance, driving ongoing improvements

Ensure Salesforce evolves in alignment with broader business and reporting strategies

Position Requirements

Education and Experience:

Bachelor's degree Concentration in Business, Information Systems, Operations, or a related field.

4-7+ years of experience in CRM administration, business operations, or CRM enablement roles

Strong understanding of and experience with CRM configuration, including objects, fields, page layouts, flows, validation rules, and automation.

Proven experience managing CRM governance and prioritization frameworks

Veeva or CRM platform experience required

Experience supporting UAT, release management, and system enhancements in partnership with IT or development

Strong understanding of commercial operations and how CRM systems support commercial workflows

Experience or familiarity with commercial platforms and reporting tools (e.g. PowerBI, Tableau, Coupa, Ironclad) and how CRM data feeds into these environments

CRM certification (Administrator) strongly preferred

Advanced Proficiency in Microsoft Office Suite (Excel and PowerPoint)

Strong organizational skills along with effective time management skills

Self-starter and ability to work independently

Excellent communication and interpersonal

Ability to thrive in a fast-paced, dynamic

Key Capabilities:

Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do

Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results

Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges

Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language

Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals

Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges

Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected

Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges

Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders

Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

At Telix, we believe everyone counts , we strive to be extraordinary , and we pursue our goals with determination and integrity . You will be part of an engaged and supportive group of colleagues who all have a shared purpose: to help people with cancer and rare diseases live longer, better quality lives. Being a Telix employee means being a part of a unique, global, interdisciplinary team working to deliver what's next in precision medicine. We have hybrid and remote employees located all around the world. We offer competitive salaries, annual performance-based bonuses, an equity-based incentive program, generous vacation, paid wellness days and support for learning and development.

Telix Pharmaceuticals is an equal opportunity employer. We evaluate qualifie