Salesforce Operations Advisor (12-month contract)

For Linklaters Warsaw, we are currently recruiting for the Salesforce Operations Advisor role on a 12-month fixed-term contract.

• About the team
• Join our global team responsible for supporting Salesforce and related business development and marketing processes. Collaborating with business development and marketing colleagues, business owners and technology teams, our team covers user support, requirements gathering, testing, adoption and process improvement.

You will be responsible for:

• •Supporting user queries relating to Salesforce and associated workflows
• •Gathering and documenting business requirements, user stories and acceptance criteria
• •Supporting workshops, testing and stakeholder feedback
• •Preparing guidance, communications and training materials
• •Tracking actions, risks, decisions and dependencies
• •Analysing user feedback to identify improvements

Apply if you:

• •Have experience supporting Salesforce, CRM or business technology platforms
• •Previous experience within legal or professional services would be beneficial
• •Demonstrate excellent communication, organisation and documentation skills
• •Are proficient in Salesforce, CRM or similar platforms
• •Possess strong collaboration and stakeholder management abilities
• •Show initiative and problem-solving skills
• •Have a commitment to continuous learning and development

Location and working hours

• •Warsaw (hybrid model - 2 days a week from office)
• •Working hours for this position are 10:00 to 18:15

• Benefits
• Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• •Private medical care
• •Free in-house fitness centre
• •Life insurance
• •Worldwide travel insurance for business and non-business travel
• •Benefit Multisport club card or subsidised travel card
• •Wide range of training opportunities

• About Linklaters
• Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
• We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.
• Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.
• We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set.
• We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

What sets us apart

At Linklaters

• •We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business
• •We belong to a firm that embodies its corporate social, environment and governance responsibility commitments
• •We celebrate diversity, equity and inclusion so our people can bring themselves to work
• •We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to
• •We invest in custom-fit career paths for our people in line with their talents and aspirations
• •We provide agile working solutions to meet the changing needs of our people and our business
• •We are committed to people first relationships based on mutual trust, respect and appreciation
• •We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed
• •We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others

Technical Skills:

Budget Management, Business Operation Management, Business Partner Support, Change Management, Customer Relationship Management (CRM) System, Digital Transformation, KPI Analytics, KPI Design, Process Design, Process Improvements, Process Mapping, Technology Deployments

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.