Salesforce Solution Architect, Service Cloud Voice

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

NeuraFlash is looking for a talented Solution Architect to join our growing Service Cloud Voice practice! You'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams!

YOU'LL HAVE THE OPPORTUNITY TO:

Facilitate business process reviews to identify customer requirements and processes

Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development

Configure Salesforce Service Cloud Voice and Amazon Connect solutions

Develop technical requirements and specifications for customers and the technical delivery team

Drive best practice contact center design into each and every aspect of solution delivery

Effectively manage aspects of projects and customer communications

Deliver customer end user training and documentation

Oversee and be accountable for the successful completion of all aspects of assigned projects

Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management

Lead vision and strategy discussions with contact center and customer service leadership and management

Architect and build best-in-class implementations of Service Cloud

Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)

Understand and leverage Salesforce Platform to implement scalable solutions

Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

Acquire new technical expertise and understanding of latest Salesforce features and major launches

Understanding of contact center routing strategies in Salesforce and Amazon Connect

REQUIRED QUALIFICATIONS:

3-5+ years project experience in a hands-on position

3+ years of experience with Salesforce in a development or configuration capacity

Understanding of customer service and contact center operations with experience solving Complex Use Cases

Solid understanding of Salesforce Platform and its architecture

Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce

Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance

Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

PREFERRED SKILLS:

Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud

Detail-oriented and a strong team player with great communication skills

Keep an open mind and must be flexible to change

NICE TO HAVES:

Contact Center architecture knowledge

Working knowledge of voip communication protocols like SIP, WebRTC

Experience building contact centers based on Amazon Connect Contact Center solution

Experience with Workforce Management solutions

Experience working with outbound dialers, campaign management

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 03/19/2026 and open for at least 3 days.

California Annual Salary Range

$94,400 - $266,300 USD

Cleveland Annual Salary Range

$87,400 - $213,000 USD

Colorado Annual Salary Range

$94,400 - $230,000 USD

District of Columbia Annual Salary Range

$100,500 - $245,000 USD

Illinois Annual Salary Range

$87,400 - $230,000 USD

Maryland Annual Salary Range

$94,400 - $230,000 USD

Massachusetts Annual Salary Range

$94,400 - $245,000 USD

Minnesota Annual Salary Range

$94,400 - $230,000 USD

New York / New Jersey Annual Salary Range

$87,400 - $266,300 USD

Washington Annual Salary Range

$100,500 - $245,000 USD

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

What’s it like to be a part of NeuraFlash, Part of Accenture?

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.

Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done

Collaboration: You have a voice here! If you work with a team of smart people li