Salesforce Solutions Consultant - IND

• Role: Salesforce Solutions Consultant
• Experience: 7+ Years
• Education: Graduate - B.Tech/B.E. - Computers, Electronics/Telecommunication;
• PG - M.Sc. – Computers, M.Tech - Any Specialization, MCA - Computers

Location: Pune.

• The Salesforce Solutions Consultant designs, configures, and delivers Salesforce solutions that
• solve client business challenges. This hands-on role blends technical expertise with consultative
• skills, driving execution through configuration, client collaboration, UAT support, and
• contribution to best practices. Ideal candidates are strong in declarative Salesforce, comfortable
• with technical concepts, and able to bridge both business and technical conversations.

Key Responsibilities

• Solution Design & Configuration
•  Translate business requirements into user stories and scalable Salesforce solution
• designs.
•  Configure Salesforce objects, fields, flows, record-triggered automations, page layouts,
• and reports.
• 
•  Leverage deep knowledge of Sales Cloud and Service Cloud processes (sales cycles,
• case management, knowledge base, entitlements, omni-channel, etc.) to advise clients.
•  Design and implement integrations, data models, and extensions in collaboration with
• technical leads and developers (Apex, LWC, APIs).
•  Ensure all solutions follow Salesforce best practices, are scalable, and minimize
• technical debt.
•  Implement solutions that are sustainable and maintainable, supporting future
• enhancements and scaling needs.

• Delivery Execution
•  Participate in Agile ceremonies (sprint planning, backlog grooming, demos,
• retrospectives) to align delivery and priorities.
•  Support QA and UAT cycles, perform defect triage, and manage go-live readiness.
•  Prepare release notes, solution documentation, and enablement materials.

• Client & Stakeholder Engagement
•  Facilitate workshops, clarify edge cases, and present solution demos and walkthroughs.
•  Collaborate with client product owners, delivery leads, and project managers to ensure
• alignment on priorities and timelines.
•  Identify risks, dependencies, or design gaps and escalate proactively to project
• leadership.

• Knowledge Sharing Practice Development
•  Contribute reusable components, flows, and documentation to the practice.
•  Collaborate with peers, deliver internal training, and share learnings from projects.
•  Participate in Salesforce release readiness reviews and evaluate new platform features
• for adoption.

• What Success Looks Like
• Success in this role is defined by the ability to:
•  Deliver high-quality Salesforce solutions that meet or exceed client expectations, on time
• and on budget and stay within the scope of the SOW.
•  Build trusted relationships with clients and delivery teams by demonstrating solution
• expertise and execution reliability.
•  We are a consulting company, so it is imperative to be able to simultaneously work
• across multiple Salesforce engagements at the same time.
•  Show learning agility, quickly adapting to new Salesforce features and client contexts.
•  Collaborate effectively across technical and business teams with clear communication
• and influence.

Requirements

•  7+ years of experience in software development life cycle, with 4+ years on the
• Salesforce platform.
•  In-depth expertise in Marketing, Sales, and Service Cloud use cases.
•  Hands-on experience designing and configuring Salesforce solutions across multiple
• clouds.
•  Hands-on experience in designing Salesforce integrations using APIs and middleware
• (such as MuleSoft, TIBCO, Dell Boomi, or similar), as well as point-to-point integrations.
•  Salesforce Administrator certification required; one or more Consultant certs strongly
• preferred
•  Proven experience with full lifecycle Salesforce implementations, including configuration
• and “low-code” automation.
•  Strong communication, facilitation, and presentation skills.
•  Experience working in agile delivery environments.
•  Exposure to industry-specific Salesforce offerings (Health Cloud, Manufacturing Cloud,
• Financial Services Cloud).
•  Bachelor’s degree in Computer Science, Engineering, or related field.