SAP CRM Functional Consultant

Responsibilities

A day in the life of an Infoscion

As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment.

You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues.

You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms.

You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance.

You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization.

If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Technical requirements

Consultant with a minimum 9+ years full life cycle SAP Project implementation.

Knowledge in configuring the SAP CRM solution across multiple CRM functional areas such as Sales, Service, Marketing, Interaction centre, etc.

Knowledge in setting up CRM Middleware to handle Integration and troubleshooting data issues.

Perform the role of SAP CRM Consultant with extensive knowledge and experience in requirement gathering, estimations, business blueprinting, realization, integration, testing, and deployment.

Ability to facilitate workshops for requirement gathering, training content creation, end-user training, etc.

Implement solutions aligned with the SAP Best Practices and appropriate to the customer requirements.

Ability to create functional and technical specifications, configuration documents, end-user documents, and training documents.

Ability to troubleshoot and diagnose CRM Production Support issues.

Ability to document and implement bespoke developments.

Additional responsibilities

Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data

Awareness of latest technologies and trends

Logical thinking and problem solving skills along with an ability to collaborate

Ability to assess the current processes, identify improvement areas and suggest the technology solutions

One or two industry domain knowledge

Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.

We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur.

While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.

Education

Bachelor of Engineering