SAS L1 technical support

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: SAS L1 technical support

Grade: B1

Location: Belgrade, Serbia

Shift rotations included

Position Summary & Key Areas of Responsibility

The SBOnet (Smart Back Office) Technical Support position supports NCRs web-based application(s) used by quick service restaurants and operators across all geographies in the US and CA. This position is responsible for installing SBOnet software, auditing, and troubleshooting real time polling and errors in reporting.

• Essential Functions
• › Provide technical onboarding support for new subscribers
• › Complete daily and real time audits of data
• › Connect to customers using connectivity tools to resolve issues remotely
• › Assist SBOnet subscribers with questions regarding reporting issues or feature requests and concerns
• › Document new features and common questions in our knowledge base
• › Provide written and verbal reports as required
• › Troubleshoot SBOnet installations to resolution on two or more point of sale (POS) platforms
• › Interact and troubleshoot issues reported by SBOnet users
• › Support SBOnet users via phone and email
• › Provide written and verbal reports as required
• › Suggest features that that will help users be successful using NCR’s systems

• Required Qualifications
• › Associates degree in Computer Science or technical trade school, or 3-5 years of experience in a technical role; progressive experience required for advanced levels
• › Practical experience with PCs
• › Understanding of SQL
• › Understanding of Networks is required
• › A strong interest in the restaurant technology industry and the ability to empathize with restaurant managers and operators
• › Excellent written and verbal communication skills as well as interpersonal skills
• › Possess the accountability and personal responsibility to own and drive results
• › Ability to work independently and part of a team environment
• › Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint

• Desired/Preferred Qualifications
• › Experience in the customer support or restaurant industry
• › Experience with SBOnet or a similar product; concepts, practices and procedures preferred
• › Possess excellent problem-solving and analytical skills
• › Ability to effectively manage multiple projects with strong organizational skills, attention to detail and logical problem-solving skills

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

• Statement to Third Party Agencies
• To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”