Satellite Office & Customer Experience Coordinator

Window World is the largest window replacement company in the United States and we’re looking for a motivated, personable, and self-driven individual to take ownership of our satellite office. This position is responsible for creating an exceptional customer experience while managing the day-to-day administrative operations of the office, supporting sales efforts, maintaining the showroom, and serving as the primary point of contact for customers and the store. THIS IS NOT A REMOTE POSITION!

Responsibilities:

Report to the office on a daily basis

Respond to all store and customer emails within a 24-hour period

Ensure that all stores have an acceptable cancellation rate

Perform Window World sales demonstration

Keep a clean and tidy show room for all potential guests

Assist all customers that enter the store with a friendly demeanor and positive attitude

Provides outstanding customer service in the call center or front desk operations; Handles all inbound and outbound calls using proper phone etiquette

Attract potential customers when answering product and service questions; suggesting information about other products and services.

Maintain customer records by updating account information; m aintains strict confidentiality of financial and sensitive information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Prepare product or service reports by collecting and analyzing customer information.

Contribute to team effort by accomplishing related results as needed.

Possess in-depth knowledge of all Window World products and services

Skills/Qualifications:

Independent worker who prefers to work alone

Excellent computer skills

Enhanced written communications skills

Drive to stay focused and efficient

Charismatic and engaging phone personality

Ability to engage in meaningful conversation and build rapport

Strong negotiation skills

Strong communicator

Motivated and hungry

Benefits:

Company wide bonus potential

Paid time off

Health insurance

Dental insurance

401(k)

Retirement benefits or accounts

Gym memberships or discounts