Scheduler

Do you have what its takes?

We're looking for a Scheduler to join the Auger team based at our state-of-the-art head office in Wallasey.

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

Salary between £24,784.50 - £28,306.47 dependant upon experience.

Annual Bonus – approx. £2000 - £2500

5.5% Pension Contribution

Working Hours

Full Time – 37.5hrs per week

Leave

22 Days Annual Leave + 8 Bank Holidays

AL increases to 25 days within 5 years' service

Enhanced bereavement, sickness and maternity / paternity leave

Benefits

Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts

2 company-wide events per year & regular team socials

A focus on training, development & career progression

£1000 for successful employee referrals

A modern, social office environment & facilities

Access to discounted Mortgage & Insurance Services

The Role

In the Diary Coordinator role, you will be part of a team responsible for scheduling appointments for our 160 nationwide engineers. We aim to provide exceptional service, visiting our policyholders as quickly as possible and sending the engineer with the right skills and equipment to solve our customer’s issue. This must be balanced with looking after our engineers on the road, ensuring that their working day is manageable and workload is spread evenly amongst the entire team.

Preferred experience

Experience in scheduling, planning, dispatch or resource coordination, ideally for a mobile or field workforce

Strong knowledge of UK postcodes & geography

Excellent communication skills, both verbal and written

Worked within a fast-paced administration team environment

Outstanding customer care

Problem-solving skills

We'd love to hear from you if

You are eager to understand and adhere to the ‘Auger Way’

You are confident in finding solutions and overcoming unforeseen challenges

You take pride in the high standard of your work

You are enthusiastic, self-motivated and like to take ownership

You are ready to kick start your Auger career - we want our working relationship to be a longstanding one!

Willing to work towards a professional qualification

You have a clear DBS

Our interview process

Stage 1 - Short 15 min phone call with our HR team

Stage 2 - Interview with management at our HQ