Scheduling Center Agent II

Scheduling Center Agent 2 (Advanced Agent)

AD has over 1,000 locations focused on providing dental services to all patients. We are committed to breaking down barriers to care—affordability, transparency, and access—so patients can maintain their dental health with confidence.

Work from home as a Scheduling Center - Agent 2 on our Denture & Implant Team , where you will play a critical role in delivering an elevated patient experience while helping patients access specialized dental care. In this role, you will leverage your Scheduling Center experience, denture and implant knowledge, advanced sales skills, and critical-thinking abilities to confidently guide patients through more complex dental conversations and connect them with the appropriate care.

You will handle a variety of inbound calls and use your expertise to identify patient needs, educate patients on denture and implant services, navigate concerns and objections, and create a clear path toward appointment acceptance. Your ability to combine empathy, sales finesse, and sound judgment will help remove barriers to care while driving strong patient and business outcomes.

Job Duties:

Serve as the first point of contact for patients, scheduling appointments and assisting with questions across one or more brands.

Handle inbound and Outbound calls and respond to chats in a high-volume environment, delivering an exceptional and efficient patient experience

Utilize advanced customer service and sales techniques to increase appointment acceptance and optimize patient outcomes

Navigate the practice management system to review patient accounts, provide accurate information, and resolve more complex inquiries

Apply critical thinking and problem-solving skills to address patient needs and remove barriers to care

Consistently meet or exceed individual performance metrics and contribute to overall call center goals

Support onboarding and peer development by modeling best practices and sharing knowledge as needed

Additional duties as assigned by Call Center Leadership

Job Requirements:

High School Diploma or equivalent required

2+ years of dental industry and/or sales experience required (call center, dental scheduling or high-volume environment preferred)

Proven ability to deliver strong performance results in customer experience and/or sales metrics

Demonstrates computer proficiency including multitasking effectively by navigating multiple applications, locating and utilizing resources, documenting information and maintaining accuracy and quality of the patient interaction

Ability to manage more complex patient interactions with professionalism and strong critical thinking and problem-solving skills

Strong communication skills, with the ability to speak clearly, confidently, and professionally

Flexibility in a fast-paced environment with ability to adapt quickly to changing priorities and business needs while maintaining a high level of performance and patient service

Must have cable/fiber internet with ability to hardwire (minimum 100 Mbps download / 10 Mbps upload)

Must maintain a quiet, HIPAA-compliant, private workspace

Some evening and weekend availability may be required

Compensation and Benefits:

Competitive hourly rate ($18/ hour) + monthly performance-based bonuses

Pay increases based on performance and tenure

Full-time and part-time schedules available

Comprehensive Health, Dental, and Vision insurance

Paid time off

401(k) with company match

Ready to take the next step in your Scheduling Center Career? Apply today for the Denture & Implant Team Agent 2 opportunity and continue building your expertise while helping patients access the specialized care they need

Hours: M-F 8am-6pm EST - no weekends

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