Scotland Regions Operations Manager

Your role

As Scotland Regions Operations Manager, you will lead safe, efficient and consistent tour operations across Glasgow, Inverness and Aberdeen. You will oversee people, tour delivery, fleet availability, operational performance and compliance, maintaining a visible presence through regular site visits.

• As CPC holder and Nominated Transport Manager
• you will provide effective and continuous management of transport activities and ensure regulatory obligations are met. You will build capable, engaged teams and promote safety, professionalism, continuous improvement and excellent customer service.

Key responsibilities

Lead day-to-day tour operations across Glasgow, Inverness and Aberdeen, monitoring performance, operational costs, staffing, disruption and service delivery.

Visit Glasgow and Inverness at least monthly and Aberdeen at least every two months to support local leaders and Driver Guides , understand risks and drive improvement.

Manage tour schedules, staff rotas and on-road operations, ensuring sufficient people and vehicles are available to meet demand.

Recruit, train, coach and develop Operations Team Leaders and Driver Guides, setting clear expectations and addressing people-management matters promptly and consistently.

Assist with regional fleet availability, defect management, planned maintenance and servicing, working with internal teams and third-party providers.

Act as a Nominated Transport Manager and CPC holder, ensuring compliance with operator licensing, PCV regulations, drivers’ hours, working time and tachograph requirements.

Investigate operational or compliance issues, take corrective action and translate regulatory changes into practical guidance for regional teams.

Build effective relationships across departments and with suppliers and operational partners; participate in the shared Duty Manager rota .

Essential requirements

PCV Transport Manager qualification (TM1) and eligibility from day one to act as Nominated Transport Manager and CPC holder.

Proven experience managing people, resources and day-to-day service delivery within a PCV operation.

Comprehensive knowledge of PCV legislation, operator licensing, drivers’ hours, working-time requirements, tachograph rules and relevant industry standards.

Strong leadership, communication, analytical and problem-solving skills, with sound decision-making in a fast-moving operational environment.

Ability to manage competing priorities across multiple locations and travel regularly between Edinburgh, Glasgow, Inverness and Aberdeen.

Flexibility to participate in the shared Duty Manager rota supporting a seven-day operation.

What can be learned

Rabbie’s internal operational systems, scheduling tools, reporting processes and approach to performance and continuous improvement.

Company procedures for tour delivery, fleet management, incident management and cross-department working .

Rabbie’s tour routes, destinations and the operational requirements of each region.

Desirable

Health and safety and/or safety risk management qualification .

Experience supporting multi-site or geographically dispersed transport operations.