Scrum Master

Job purpose:

SCRUM Masters are also known as guardians of the SCRUM Team. The SCRUM Master is responsible for resolving issues with and controlling SCRUM processes.

The SCRUM Master will have to plan, track, report and communicate team velocity and sprint/release progress as well as ensure the development teams are practicing the core agile principles of collaboration.

Reporting to enable leaders of the organisation to make informed decisions and to act on the information.

Key accountabilities:

Training, coaching and guidance to teams internal and external in the use of agile practices and to support product owners / project manager

Facilitating all SCRUM related ceremonies

Facilitating discussion, decision making, and conflict resolution

Facilitate planning, daily stand-ups, sprint reviews including demos, and retrospectives for each project

T ake responsibility of team impediments and their resolution

Encourage the team to deliver on their commitments

Escalate delivery issues and risks as they arise

Measure / track project performance using appropriate tools and metrics

Project management and coordination of projects on time, within scope and budget through close collaboration with the Product Owner

Preparation of monthly tracking reports of projects to Senior Management and other stakeholders

Develop training material

Technical / professional qualifications:

Certified SCRUMMaster® Certification

Tertiary Qualification

Key performance indicators:

Sprint goals delivery – Enables the team to accept accountability and helps understand how to use SCRUM principles to set and attain their goals

Measure and Report – Be able to measure and report success in achieving sprint goals. (burn up, burn down or other agreed-upon metrics). Setup tools that help the team with daily work and for managing team activities. Also measured by how well these items are communicated to interested stakeholders

Continuous improvement – Responsibility to ensure it happens through the ceremonies and activities of daily work, review, retrospective, and backlog refinement

Delivering value – value delivered to the customer

Timesheets and time tracking accuracy and on time submission

Skills, know-how and experience:

Experience in a SCRUM master role

Familiarity with software development

Excellent knowledge of SCRUM techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)

Good knowledge of other Agile frameworks (SCRUM, Kanban, XP)

Excellent communication and servant leadership skills

Problem-solving and conflict-resolution ability

Outstanding organizational skills

Preferred:

3+ years’ experience within an agile development environment as a SCRUM Master

Experienced in the following technologies

Jira, Confluence

Azure Boards (Part of Azure DevOps)

SCRUM Reporting, SCRUM rituals

Agile project management

Values and Competencies

Get stuff done: completing tasks, and contributing to the deliverables of the team to ensure we deliver high quality products

Be the best you can be: investing time in learning and sharpening your skills. Teaching and sharing your unique skills with the rest of the team

Do the right thing: w e build a culture of mutual respect and collaboration, admit to mistakes and learn from them

Servicing the customer: at the forefront of providing service excellence and customer satisfaction

Solve together: we conduct ourselves in such a way that we work harder, cooperate and be supportive of one another and contribute to the team spirit

Build a bridge: progress with what you have and solve a challenge

Add value: to tasks, interactions with colleagues and customer interactions

Have fun! we enjoy the work we do and the people that we are doing it

Direct reports and/or stakeholders:

Influence, collaborate and co-ordinate with:

Collaborate with:

Product Owner, Developers, Client representatives

Influencing:

Team leads, project owners, product owners

Reports:

Senior management, client stakeholders