Second Shift- Medical Logistics- Communications

Customer Service Representative

Accurate Courier Services is looking for a dependable, detail-oriented Customer Service Representative to join our Cincinnati team.

We specialize in medical courier services, supporting healthcare organizations with deliveries that are often time-sensitive and critical. Our Customer Service team plays an important role in making sure orders are entered correctly, deliveries stay on track, and potential issues are caught and addressed before they become bigger problems.

This is a fast-paced position for someone who communicates well, pays attention to the details, and can think through problems when things don't go exactly as planned.

What You'll Do

Answer incoming client calls, enter orders, and provide delivery updates

Review and process routed and on-demand delivery orders

Monitor active routes and deliveries for delays, missed steps, or potential issues

Complete Quality Assurance checks and follow up on missing or incomplete information

Maintain accurate documentation of customer and delivery information

Communicate with Dispatch and Operations to resolve delivery issues

Handle customer questions and concerns professionally and escalate when necessary

Follow established procedures while using good judgment when unexpected situations come up

Communicate clearly and professionally with clients, drivers, and coworkers

What We're Looking For

High school diploma or GED

At least 1 year of customer service experience preferred

Strong phone, verbal, and written communication skills

Ability to stay organized and focused in a fast-paced environment

Strong attention to detail

Ability to multitask and prioritize responsibilities

Comfortable using computers and learning new software and systems

Basic Microsoft Excel knowledge

Good problem-solving and decision-making skills

Dependable with consistent attendance and punctuality

Willingness to work overtime when needed

Schedule

Full-Time: 2:00 PM – 10:00 PM

Schedule may vary based on department needs.

Weekend availability is required. Candidates must be available to work Saturdays and Sundays as scheduled.

Pay

Starting at $17.00 per hour

Pay may vary based on experience and qualifications.

This is an on-site position at our Cincinnati location and is not remote.

We're looking for someone who is dependable, comfortable on the phone, good at catching the small details, and able to stay calm and think clearly when things get busy.

If that sounds like you, we'd love to hear from you.

Apply today to join the Accurate Courier Services team.