Security Control Center Operator Contract Fixed Term Full Time

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

THIS IS A FULL TIME FIXED TERM CONTRACT

JOB SUMMARY

The Security Control Center Operator works in a Security Surveillance Operations Center requiring 24/7 staffing. This position is required to proactively monitor, in real-time, all surveillance cameras, motion alarms and access controls, then process any unusual activity to provide an appropriate response. This position will also receive information from the field and appropriately direct notifications guided by the Standard Operating Procedures. The person must adapt, utilize experienced judgment in order to function during time-urgent situations. Further, this position will be responsible for investigating and protecting the Woodbine Entertainment Group's security and integrity with discretion and confidentiality, ensuring company, employee and guest safety and security.

KEY RESPONSIBILITIES

• •Proactive monitoring of surveillance cameras specifically utilizing experience to identify and assess unusual activity that puts the business, people or property at risk
• •Report and investigate all matters affecting the integrity of Thoroughbred and Standardbred racing at all Woodbine Entertainment Group (WEG) facilities
• •Upon identification of any unusual activity, use sound judgment to respond and report appropriately. It may include further monitoring, sending a response team, escalating to Management, contacting proper authorities, among other appropriate responses as deemed fit by the SSOC-Investigative Specialist.
• •Document and conduct impartial investigations into all offences and criminal activity on WEG Property and affecting WEG
• •Ensure immediate response to any alarms from motion or access control entry issues
• •Thoroughly investigate any incidents reported, including any findings or determinations. Prepare accurate investigative reports and video evidence that are reliable and defensible in the event of any potential legal action.
• •Attend court and hearing(s) and give evidence or observe and report on related matters
• •Initiate investigations into WEG employee matters for disciplinary action and when internal breaches of security are suspected, partnering with the PX department when required
• •Receive and communicate emergency messages and make appropriate notifications.
• •Sort and prioritize operational email/call traffic and make appropriate notifications based on established criteria.
• •Provide support to special events, including retention program, surveillance, operational planning and risk assessments
• •Develop/enforce security measures to be followed and oversee covert and electronic surveillance
• •Investigate and report unlawful use of broadcast signals
• •Identify and track crime patterns affecting WEG properties and report to Management. Inform Senior Manager of all active investigations and results of each investigation and apprise of any occurrences which may compromise or be damaging to the positive guest experience or departmental relations
• •Follow up on all investigations to ensure accurate and effective completion
• •Work as a team member to continuously improve operational effectiveness, improve SOPs, and deliver guest support.
• •Investigate and respond to integrity issues quickly and thoroughly, ensuring appropriate action taken. Coordinate and conduct all investigations into criminal activities and contravention of AGCO and WEG rules with complete confidentiality
• •Liaise with Municipal, Provincial and Federal Police Forces, AGCO Investigators, and Law enforcement agencies
• •Work effectively with SSOC and security staff
• •Conduct all duties and responsibilities of the Security Supervisor and monitor Security guards in compiling reports showing primary investigation, as required
• •Provide support and emergency information to deployed personnel.
• •Use Microsoft Office tools and Resolver CORE for analysis and communication.
• •Motivated, able to think in stressful situations, persistent and strong work ethic
• •Ability to share clear and concise information to a variety of recipients using multiple systems
• •Log shift activity of various guards/buildings using different systems and processes
• •Constant mental alertness and attention to detail required while setting priorities and following up on assignments

JOB SPECIFICATIONS

Knowledge

• •Advanced knowledge of investigation methodology and reporting with a good understanding of Federal, Provincial, and Municipal law
• •Requires general knowledge of safety regulations (OHSA, WHMIS), labour standards (ESA), and organizational policies and procedures
• •Knowledge of physical security, building, and fire equipment/monitoring systems
• •Knowledge and proficient use of CCTV systems
• •Advanced knowledge of surveillance methodology, including how to identify unusual activity and how to respond appropriately
• •Knowledge installing, monitoring and maintaining covert camera systems
• •Proficiency in utilizing phone systems, voice mail, and directories

Understanding of office procedures and department protocol

• •Proficient understanding of access control and alarm monitoring systems and panels
• •Demonstrated computer aptitude of Windows, MS Office, and internet

Skills

• •Requires the ability to develop and manage confidential informants, to effectively document all relevant case/investigation information, including conversations with informants or confidential sources, as well as the ability to prepare files for court proceedings
• •Requires high motivation, resourcefulness, reliability, and must possess effective written and oral communication and interpersonal skills with the ability to deal with all levels of employees, stakeholders and the general public professionally
• •Must possess the ability to work independently, take the initiative and utilize sound independent judgment within established guidelines
• •Must have critical thinking skills and ability to demonstrate excellent judgement under pressure
• •Strong guest focus
• •Demonstrated organizational skills
• •Proven ability to work in a team environment
• •Conflict resolution skills

• •Work well under pressure, multi-task, and adapt to changing conditions, urgent matters, and emergencies.
• •Work independently with minimal supervision and as part of a team to accomplish an objective

Education and Experience

• •Post-secondary education in a related field of law or law enforcement, security administration, investigations, surveillance, or an approved equivalent combination of education, certification/accreditation, or relevant experience
• •One to two years of experience
• •Must be able to use MS Office Suite (MS Word, MS Excel). Experience with associated business software (e.g. Genetec, CORE, etc.) strongly preferred
• •Must possess a valid Ontario Private Investigator License or Dual License
• •Must be able to obtain a racing AGCO license
• •First Aid/CPR training or certification

Working Conditions

• •Requires wearing personal protective equipment when if required
• •Moderate to high stress dealing with cross-functional teams, outside suppliers,

deadlines and customers

• •Regular interruptions, multiple demands and time pressure
• •Various shift work, including evening, weekends and holidays, as required
• •Required to work hours other than regular schedule, including shift work, weekends and holidays on a rotating basis. May be required to be on-call and work overtime

Pay: $25.88 to $29.63 per hour. This range is not a guarantee of compensati