Security Guard - Part Time

Description

The Security Guard is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.

Requirements

Duties/Responsibilities:

• •Approach all encounters with guests and employees in a friendly, service-oriented manner.
• •Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.
• •Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• •Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• •Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk at all times.
• •Maintain visual contact with the Front Desk and the front door of the hotel by remaining in the Lobby area when not on property walks.
• •Maintain and review daily activity log.
• •Maintain confidentiality with respect to guest and Associate incidents.
• •Hold briefing with Guest Services staff both at the beginning and end of shift.
• •Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
• •Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
• •Assist guests to their rooms or help guests enter their rooms.
• •Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
• •Assist outside agencies as necessary.
• •Provide escort.
• •Assist HR/MOD with responding to Associate altercations.
• •Assist with intoxicated guests.
• •Be knowledgeable about hotel and guestroom locking systems.
• •Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
• •Challenge suspicious persons.
• •Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
• •Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
• •In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.

Required Skills/Abilities:

• •Strong communication, both written and verbal.
• •Ability to work in a team environment.
• •Ability to remain calm under pressure.
• •Bilingual communication in Spanish is a plus.
• •Valid Driver License in state of work location

Education and Experience:

• •High School diploma or equivalent and/or experience in a hotel or a related field preferred
• •Certificate of Completion in Safety and Security Training (must comply with State requirements)
• •CPR, First Aid, and Heimlich Maneuver Certified