Security Officer II - FLEX

Description

Everything we do at MetroNational comes back to our purpose: To Build Better Lives. It’s our North Star and the reason we do the work we do. As a MetroNational Security Ambassador II - Flex , you build better lives by forming bonds with our guests, tenants, and residents, developing relationships with them, and ensuring a safe environment on our beautiful campus in Memorial City.

This position is a FLEX role that requires the Ambassador to work in such a capacity that will be able to step in an cover any Post open. This position does not have a set post. You may work in an office building, across our campus grounds/garages, a mall, or even a hospital. You may patrol on foot, cart, or sit a lobby desk, depending on the needs of the team. We believe in providing exceptional service every day and ask that you go above and beyond to make service a priority in your safety role. This position does require responsiveness and a high level of flexibility as we provide security services during days, nights, weekends, and holidays.

Essential Duties and Responsibilities:

• •Provide excellent customer service to our clients and guests
• •Perform regular interior and exterior patrols on foot and/or via golf cart
• •Report security and service/maintenance related issues immediately and follow through to ensure completion
• •Identify and report potential threats, hazardous conditions, and suspicious activity
• •Manage conflicts with diverse groups of people by utilizing de-escalation skills and effective communication
• •Respond to and document incidents within an Incident Management System
• •Understand and implement Post Orders, Emergency, Incident and Action Plans
• •Additional duties as assigned by manager

Requirements

• •Must be at least 18 years of age
• •Possess a valid driver’s license with good driving record
• •Must pass a “Motor Vehicle Records” check as a condition of employment
• •Must submit to a background investigation in accordance with all Federal, State and Local laws
• •Applicant will be subject to a drug screening as a condition of employment
• •Must possess, or obtain, a Non-Commissioned Security Officer, Level II for the State of Texas as a condition of employment.
• •Required training provided by the Memorial City Security department, including required participation in all mandatory trainings
• •Willing to work varied schedules that may include nights, weekends, and holidays
• •May be required to assist security operations during man-made or natural disaster
• •Familiar with Microsoft Outlook, Teams, and other basic computer software
• •Should be comfortable typing and completing incident related documents to include photos, witness statements and incident reports
• •This position may require working indoors or outdoors where you will be subject to the elements and changing weather conditions

Skills, Qualifications and Other Requirements:

• •Successfully complete the Security Program’s new-hire training program within one month of the job offer
• •Will be required to pass First-Aid/AED training within the first year of employment (Employer Provided)
• •Ability to articulate information clearly and concisely, in both verbal and written form
• •Communicate well via phone or handheld radio
• •Remains calm under pressure
• •Great problem solver and works well independently, with little to no direct Supervision
• •Exercises good judgement and initiative
• •Enjoys working with diverse groups or people and organizations in a dynamic work environment

What We Offer:

• •Competitive pay and excellent benefits package including 401k Program with company match
• •Holiday and Spot Recognition Bonuses
• •Career development opportunities, training, and certifications to help you grow your career
• •Exceptional culture that values its strong history and legacy of excellence, always working with integrity, to build trust and make a true impact to those we serve and to our own Team Members

ABOUT METRONATIONAL:

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

• •Houston Chronicle Top Workplaces
• •Houston Business Journal Healthiest Employers
• •Houston Business Journal Best Places to Work
• •Cigna Well-Being Award
• •American Heart Association Fit-Friendly Worksite
• •Mother-Friendly Worksite