Security Shift Manager – Southbank Place

Department: Security ______________

Company: Canary Wharf Management Limited ______________

Reporting to: Security Planning Manager ______________

JOB SUMMARY

To effectively manage a small team of security personnel in order to protect the interests, business, assets and well-being of Southbank Place Limited. To provide a ‘best in class’ service to support the growth of the Company and to support the mission of providing a secure and resilient place for our people, residents, visitors and the public.

• Shift Pattern: 4 on 4 off - 07:00 - 19:00 / 19:00 - 07:00
• Salary: £61,253.00

MAIN RESPONSIBILITIES

MAIN RESPONSIBILITIES

· To be responsible for the operational management, deployment and administration of Southbank Place Limited security, working as part of a roster covering 24/7 shift working.

· To manage incidents promptly and effectively, including liaising with Emergency Services and other stakeholders where relevant.

· To ensure Security Department operational and administrative policies, procedures and instructions are complied with by security personnel.

· To delegate for the SBP Estate Manager during out of hours.

· To manage and monitor performance of security personnel, ensuring highest possible standards and implement/introduce measures to deal with those who fail to reach acceptable standards, wherein such cases are escalated to the respective contract provider.

· To maintain an exercise and training programme, in order to assess staff knowledge and skills and provide additional training, as required.

· To liaise directly with and provide a daily briefing to the Director Security & Resilience and/or deputy as required.

· To maintain a close liaison with the Security Management Team, including the ECC, Security Duty Manager and Estate Manager.

· Ensure that there is sufficient staffing and supervision for forecasted major events and to liaise with the Estate Management Team and key stakeholders with regards to any foreseen impact on the estate.

· To be familiar with and implement emergency procedures and ensure that the Security team is fully conversant with the procedures and their specific responsibilities.

· Ensure the Security team is fully conversant with instructions and procedures regarding operating levels, patrols and search procedures, and that they’re briefed on all events which may impact on their duty.

· To ensure there is adequate staffing levels and skill levels planned for each shift.

· Monitor performance of the relevant contract security provider.

· To liaise closely with the tenants and residents and provide assistance, advice, support and services as appropriate.

· Ensure that the operation of the CCTV system is compliant with the Code of Practice and Company policy on the subject.

· To support the South Bank Place Communications Officer in the administration of the Incident Management System, ensuring that all points of routine are recorded and disseminated as necessary.

· To support the Estates Security Control Room function, providing support, guidance and direction, as required.

· Promptly investigate complaints against staff as directed

· To attend all meetings as directed by the Estate or Security Management

· Liaise directly with key system providers, thus ensuring baseline security systems remain operation or best placed contingencies are considered (CCTV, Barrier Systems, Door Access etc)

· To ensure SBP Heads of Department are comprehensively briefed on any events likely to impact on their area of business.

· Undertake any reasonable other task as required by Senior Management

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

ENVIRONMENTAL RESPONSIBILITIES

All Staff are required to follow the CWG Environmental Policies for minimisation of waste and effective energy management as defined in the CWG Environmental Manual and Company Environmental Plans.

QUALITY MANAGEMENT RESPONSIBILITIES

All staff are required to comply with the CWG ISO9001 certified Quality Management System and the requirements details within the Company Quality Manual, Policies and Procedures.

PERSON SPECIFICATION

PERSON SPECIFICATION

Essential:

· Currently operating in a leadership role within the Security, Police or Military environment.

· Evidence of effective decision making under pressure.

· Evidence of managing a team to provide a high standard of service.

· Experienced in individual and team performance management.

· Evidence of effective personnel absence management.

· Innovative and proactive thinker with strong negotiation skills.

· Ability to manage projects and write concise comprehensive reports.

· Able to demonstrate understanding of security aspects in commercially driven and customer orientated business.

· Must be flexible and diplomatic, with ability to constructively challenge existing practices.

· Excellent communicator with sound organisational skills.

· Able to deliver high-quality briefings to a variety of audiences.

· Computer literate.

· Prepared to work flexible and varied hours.

· Training experience would be advantageous.

· Evidence of continuous professional development.

· Knowledge of CCTV Operations/Codes of Practice

COMPANY VALUES

Commit to Excellence

· Act with integrity and deliver high performance

· Put our customers at the heart of what we do

· Resolve issues by providing high-quality solutions

Foster Collaboration

· Find opportunities to collaborate with others across the business to achieve shared goals

· Encourage inclusive networks and treat others with respect and fairness

· Use your knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

· Confident in making decisions appropriate to your role

· Learn from mistakes and listen to constructive feedback to improve performance

· Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

· Take pride in delivering high-quality service which exceeds expectations

· Committed to opportunities for self-development

· Take responsibility for your own performance and look for ways to improve

Embrace Innovation

· Embrace change and innovation

· Proactively suggest ways to improve our business and encourage others to share ideas

· See new challenges as opportunities to deliver effective change

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Add