Security Support Clerk/GCIII

TDEC (The Data Entry Company), a nationally recognized Business Processing Outsourcing Organization (BPO), seeks a Security Support Clerk to support a federal agency in Boyers, PA.

*The Security Support Clerk will be on-site to start with the potential to go fully remote*

Duties and Responsibilities:

Administrative support

Administrative personnel are responsible for all aspects of the processing of E-QIP request, staffing

the helpdesk, and assisting in the administration of the PIV Card Management Program. Personnel

must have previous access and working knowledge of PIPS and e-QIP systems is required. Personnel

must have working knowledge of e-QIP screening requirements and required materials for OPM

Tiered-level investigations.

E-QIP Program Responsibilities: actions includes the preparation of investigative requests,

screening of e-QIP submissions, monitoring E-QIP request throughout the process, creation of

files (hardcopy and electronic), tracking and monitoring of investigative material and other

requirements that relates to the processing of E-QIP request. Additional responsibilities

include the following:

In accordance with OPM’s INV 15 (Requesting OPM Personnel Investigations), must fully screen and release/reject no fewer on average than 25 E-QIP cases per day completeness and accuracy;

Must possess the ability to identify discrepancies and missing information from investigative forms (e-QIP Standard Forms 85, 85P, 86, Standard Form 306, various investigative releases). No more than .05% of cases processed returned from second review or scheduling as unacceptable;

Successfully communicate via email, telephone and/or fax to personnel being processed for investigation to address incomplete or discrepant information and the scheduling of investigations.

Assist with the processing and handling of case material receipts to include matching the receipts with the appropriate case and tracking unassigned piece

100% ID documentation verification for all submitted material or refer to Security Officer of any questionable or concerns upon identification;

Helpdesk Responsibilities:

Represent OPM in a favorable and professional manner with no more than 2 complaints being received monthly from customers

Provide assistance to applicants when accessing e-QIP and completing the e-QIP forms and process;

Assist individuals with setting up appointments at the Boyers PIV site.

Benefits

Wages & Fringe Benefits

Health & Welfare Benefits

Paid Time Off and Holiday Pay

UHC Health Insurance

Dental, Vision, and Life Insurance

Direct Deposit and Wisely Pay available

Generous 401(k) program

Legal Shield and Identity Theft Protection

TDEC is an Equal Opportunity Employer / Veteran / Disabled .