Security Tech Operations Manager, Amazon Security Hardware

The AWS Hardware Supply Chain Security (HSCS) organization is looking for a Hardware Security Operations Manager who has a passion for security and the curiosity to analyze and report conclusions on the integrity of AWS hardware at any stage in its life cycle. You will lead a team of hardware security engineers and work alongside them, both doing the technical work and growing the people who do it. You will partner with professionals around the world to help assess and mitigate risks in partner manufacturing and logistics, contribute to new mechanisms for defense and response, and analyze the ever-shifting threat landscape to help us prioritize continuous improvement. You will have the opportunity to build and lead a team in a supportive, collaborative environment while helping secure the future of the cloud.

The HSCS organization exists to set the bar for AWS hardware life cycle security from design through end of life and drives durable mechanisms to meet requirements. If you have experience in areas such as modern semiconductor manufacturing and test, hardware/firmware analysis, or supply chain security, and you enjoy developing others, your expertise is needed more than ever and we are interested in talking to you.

The ideal candidate is a hands-on leader with experience diagnosing and troubleshooting electronics PCB assemblies, including proficiency with test equipment such as multimeters, oscilloscopes, logic analyzers, X-ray systems, shredders, and decap tools. They will demonstrate strong analytical judgment in interpreting test results and applying findings, supported by a solid understanding of hardware security fundamentals. They will have experience leading engineers or technicians, setting priorities for a team, and holding a high bar for the quality of technical work.

• Key job responsibilities
• Lead, hire, and develop a team of hardware security engineers, including setting goals, giving regular feedback, and managing performance
• Plan and prioritize team workload across projects, balancing customer commitments, operational needs, and long-term capability building
• Perform hands-on testing, automation, root cause analysis, and engineering artifact generation alongside the team
• Own the development and review of SOPs for operation, equipment, testing, and analysis, and make sure the team follows them consistently
• Review and approve engineering reports with the internal team and internal customers before publishing
• Serve as the primary point of contact for internal customers and partner teams on the team's work, escalations, and results
• Define and track operational metrics for the team and report status and risks to leadership
• Drive a security mindset and provide guidance across all functions and operations
• Own audits and reviews of operational activities (for example cycle counts, physical security, and inventory management) and drive corrective actions to closure
• Manage lab equipment, assets, and resources, including identifying capability gaps and proposing investments
• Lead continuous improvement efforts that increase the automation and efficiency of operations

• A day in the life
• In this role you will lead a team that assesses risks to AWS infrastructure by validating hardware security controls through inspection and testing of devices across the whole lifecycle, from suppliers through decommissioning. You will split your time between leading the team and doing the work. On a given day you might review a test plan with an engineer, troubleshoot a board on the bench, walk an internal customer through findings, and meet one on one with a team member about their development. You will implement, refine, and execute testing plans that use both simple and advanced techniques, oversee their execution, direct revision and follow-on testing, and make sure the analysis and reporting meets the bar before it goes out. You will grow the team's capabilities to protect Amazon and its customers, working with security professionals across Amazon as well as supplier and data center operations teams to keep AWS infrastructure secure.

• About the team
• Diverse Experiences
• Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

• Why Amazon Security
• At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

• Inclusive Team Culture
• In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

• Training and Career growth
• We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• - 2+ years of maintenance or engineering experience, or experience in Lean Management, Six Sigma and other operations engineer tools
• - 2+ years of programming with at least one software programming language experience, or Bachelor's degree or foreign equivalent in computer science or equivalent
• - 2+ years of computer hardware troubleshooting and repair experience, or experience in a relevant field (e.g., Computer Science, Networking Engineering)
• - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery

Preferred qualifications

• - 2+ years of computer hardware troubleshooting and repair experience, or experience in similar technical or vocational roles
• - Bachelor's degree or above in Electrical or Mechanical Engineering, or Bachelor's degree or above in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• - Master's degree, or experience in hardware lab equipment such as digital scopes, logic analyzers, and soldering tools
• - Master's degree or equivalent in computer science, computer engineering, or related field, or a GSEC (GIAC Security Essentials) or Security+ and experience working for Amazon or any Amazon subsidiary or affiliate
• - 2+ years of technical work with computer systems and technology components, or 4+ years of Amazon experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package wil