Seller Ops Specialist

• Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world.
• Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers.

• Key job responsibilities
• 1. Handles assigned daily tasks, manage and handle T2 escalation and exceptions in daily work. Uses knowledge and skill to meet assigned goals in timely manner.
• 2. Handle problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP; evaluating compliance risks and escalates roadblocks.
• 3. Collaborate with service providers and origin or destination logistics teams to solve issues.
• 4. Act as the team process expert co-work with other stakeholders on process improvement/Product launch/UAT Test Managing business reporting as required, perform root cause analysis and own specific action to fix problems.
• 5. Take additional duties assigned by leadership as business related services and products continue to expand.
• 6. Complete other add-hoc tasks assigned by leaders.

Basic qualifications

• - Bachelor's degree or equivalent
• - Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations

Preferred qualifications

• - 1. Working experience with vendor (3PL) management.
• - 2. Experience with Freight Forwarding and Cross-Border (Export) business is a plus.
• - 3. Familiar with SQL and able to query required data through SQL command.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.