Senior Account Manager

JOB SUMMARY

As a Senior Account Manager on the Strategic Account Management team, you’ll own the retention and growth of a complex, high-value book of B-Stock’s enterprise General Merchandise retailers and manufacturers. You’ll know each client’s business well enough to advise their operations and returns leaders, not just your day-to-day contact. You’ll forecast the impact of changes before you make them and bring new GMV opportunities to existing accounts. Newer AMs will come to you for help. You’ll also lead how the team uses AI, building repeatable, increasingly automated approaches to account analysis, client reporting and portfolio planning.

This is a hybrid role based in our Boston office (Tu-Th), where training also takes place.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Exceed GMV and recovery targets across a complex, higher-value book of enterprise accounts

Build 2 to 4 quarter account plans tied to each client’s business goals, not just B-Stock metrics, and find net-new inventory and GMV opportunities within existing accounts

Forecast account outcomes and model the impact of changes before recommending them, such as auction cadence, lot configuration or category splits, using Tableau, Salesforce and comparable-account data

Segment buyers, spot demand patterns others miss, and use data to make the case for strategy changes in client QBRs

Partner with client operations teams to improve how inventory flows to market, including manifest standards, grading accuracy, lot building strategy (by category, condition or brand) and fulfillment design

Advise clients on where inventory should flow, in what condition and at what cadence, based on their upstream sources (DC returns, overstock and shelf-pulls, customer returns, seasonal clearance)

Make non-obvious marketplace recommendations, including when to push back on a client’s instinct, grounded in how B-Stock buyer competition and demand actually behave

Build AI-enabled workflows for core portfolio work, including account reviews, performance reporting, client communications and opportunity identification

Be the go-to resource for newer AMs: teach the platform, share effective AI workflows, and help peers get unstuck in ambiguous situations

Work across Client Ops, Logistics, Velocity and Product without needing escalation, and speak up when a process or decision isn’t working

MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES

5+ years of professional experience in account management, category management or a similar client-facing commercial role, managing a book of enterprise accounts against revenue or growth targets

Working knowledge of retail operations, returns, liquidation or supply chain, enough to connect a client’s operational decisions to commercial outcomes

Strong analytical skills: you can build a forecast or scenario model and turn it into a client recommendation

Experience with Salesforce and a BI tool (Tableau, Metabase or similar)

Hands-on experience applying AI in account management, sales or client reporting workflows, beyond one-off prompting

Proficiency with Microsoft Office and Google Workspace for client-ready materials

Strong written, verbal and presentation skills, including leading QBRs with senior client stakeholders

Sound judgment with incomplete information

Occasional travel to client sites in the US (under 10%)

PREFERRED QUALIFICATIONS

Experience with General Merchandise liquidation or secondary markets, including the factors that move ASP: category mix, condition accuracy, MSRP ratios, brand concentration, pallet vs. truckload sizing, and manifested vs. unmanifested inventory

Experience building automations or multi-step agentic workflows with AI assistants (e.g., Claude) connected to CRM and BI tools

Contract negotiation experience

Advanced Tableau skills; familiarity with Atlassian tools

The pay rate for this role will range between $85,000 to $110,000, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

Competitive compensation packages, including bonus and options

Medical, Dental, and Vision benefits

Paid Time Off, telecommuting, and matching 401(K)

Support for continuing education

Team offsites, social events, and extracurricular activities are a staple

Snacks, drinks, and the occasional box of donuts

THE COMPANY

B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today’s top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.

While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we’re proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.

We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.

Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.

For more information, visit bstock.com/careers/

OUR VALUES

• Make Each Dollar Count
• Whether it’s the recovery amount or a buyer’s budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.

• Take Our Work Seriously, Not Ourselves
• Everything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves).

• Do The Hard Things Today That Will Pay Off Tomorrow
• We’re willing to sacrifice and endure, fail and adapt to reach our long-term goals.

• Use Trust As The Best Measure Of Success
• The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed.

• Find Strength In Numbers
• Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.

No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.

Work Authorization required.