Senior Account Manager

Senior Account Manager / Account Growth Owner

Tactiq is a global meeting intelligence SaaS platform, headquartered in Sydney, that uses AI to turn any conversation into actions. Our mission is to transform how teams capture and utilize conversational insights to drive productivity, innovation, and tangible business outcomes. Over 1,200,000 users across 20,000 organizations in the US, EU, and LatAm, including Fortune 500 and ASX50 companies, love us, and we're ready to bring them more value by adding another professional engagement level.

This is not Customer Success.

• This is not support.
• This is not “relationship management.”

This is portfolio revenue ownership .

You will own expansion, retention, and commercial growth across mid-market and enterprise accounts. You are accountable for Net Revenue Retention.

If you have not carried expansion quota and grown ARR materially, this is not your role.

What This Role Actually Is

You own:

5–12 strategic accounts

Expansion revenue target

Net Revenue Retention target

Renewal negotiations

Commercial roadmap per account

Executive stakeholder mapping

Technical orchestration (not coding, but solution ownership)

Cross-functional escalation

You sell first. You support the second.

What a Winner Looks Like

You:

Have carried expansion quota materially

Have grown account ARR 25–50%+ YoY consistently

Can show multi-6-figure expansion wins (including global enterprises and/or F500)

Have run executive QBRs/ABRs that led to expansion

Drive adoption metrics that convert into customer satisfaction and revenue

Independently design account plans without templates

Influence Product roadmap via structured feedback

Can coordinate engineering resources without drama

Do not need daily management

• Junior AM asks for instructions.
• Mid AMs defines approaches.
• Snr AMs influence the company's motion.

We are hiring the latter.

Core Responsibilities

Own customer-company communications end-to-end

Own expansion & renewal quota

Increase seat penetration, multi-team adoption, and enterprise footprint

Run executive-level QBR/ABRs tied to ROI and real business outcomes

Design and execute account expansion strategy

Identify white space and multi-thread deeply

Coordinate technical onboarding and integration alignment

Reduce churn risk proactively from day 1

Turn the customer signal into GTM leverage

KPIs

Net Revenue Retention %

ARR Expansion $ per quarter

Gross Retention %

Forecast accuracy

Time-to-resolution on escalations

Expansion conversion rate

If you are not comfortable being measured on these, this role will be uncomfortable.

What Disqualifies You

Pure CS background with no quota ownership

“Relationship-first” mentality without commercial backbone

Heavy dependency on Product to solve everything

Prefers webinars over negotiations

Needs structured playbooks to operate

Profile We Look For

5–10+ years B2B SaaS

Owned expansion revenue formally

Sold into mid-market / enterprise

Fluent in commercial modeling (TCV, ARR, discount logic)

Technically literate (SSO, AI, APIs, workflow config)

Comfortable pushing executives toward decisions

Autonomous operator across time zones

Why Join

Accelerate career with an AI-driven company with a roadmap to become AI-native

Direct ownership of revenue impact

Co-build an AI-first account expansion machine

Expansion commission structure

Clear path to Growth Lead

Equity upside

Backed up by strong expansion results and a playing coach leader

Lean team. High leverage. No bureaucracy.