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Infosys

Senior Associate Consultant

Hyderabad, India

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hirly's read of this role

Seniority
Senior
Country
IN
Work mode
On-site / unstated
First seen by hirly
2 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Responsibilities

Design and implement IT Service Management processes aligned with ITIL best practices.

Define service architecture, governance frameworks, and operational standards.

Lead Incident, Problem, Change, and Release Management processes.

Establish and monitor SLAs, OLAs, KPIs, and service performance metrics.

Drive continual service improvement initiatives across IT operations.

Collaborate with business and technology teams to align services with organizational objectives.

Conduct process assessments, audits, and compliance reviews.

Provide guidance on service transition, service design, and operational readiness.

Support ServiceNow/ITSM tool implementation and optimization.

Prepare executive dashboards, reports, and service review presentations.

Technical requirements

Technology->Architecture->Architecture - ITIL

Education

MCA,MTech,Bachelor of Engineering,BTech

Original posting on Infosys's site ↗

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