Senior Associate, IT Support Specialist, Technology & Operations, DBS Australia (Sydney)

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Technology Operations & Support

• •Provide hands-on Level 1 and Level 2 support across end-user computing, workplace technology, infrastructure, network connectivity and core IT services.
• •Diagnose and resolve technical issues affecting desktops, laptops, printers, mobile devices, applications and network services.
• •Coordinate with regional and Group Technology teams to investigate and resolve complex incidents and service disruptions.
• •Support day-to-day technology operations to ensure high availability and performance of business-critical systems and services.

Infrastructure & Technology Management

• •Configure, deploy and maintain technology infrastructure, including workstations, operating systems, enterprise software and supporting platforms.
• •Support infrastructure lifecycle activities such as patching, software upgrades, hardware refreshes and asset management.
• •Assist with technology modernisation initiatives and the implementation of new infrastructure and technology solutions.
• •Maintain accurate technical documentation, including asset inventories, network diagrams, operational procedures and troubleshooting guides.

Technology Risk, Controls & Governance

• •Support the operation of the Branch's technology control environment in alignment with internal policies, technology standards and regulatory requirements.
• •Monitor and track technology risks, control gaps, end-of-life/end-of-support assets and remediation activities.
• •Participate in control reviews, audit activities, risk assessments and compliance initiatives.
• •Contribute to change, configuration and access management processes to maintain a secure and controlled technology environment.

Vendor & Third-Party Management

• •Support vendor onboarding, due diligence assessments and ongoing operational governance activities.
• •Monitor vendor performance against service level agreements (SLAs) and agreed service commitments.
• •Work with vendors and internal stakeholders to resolve technology issues and drive service improvements.

Project Delivery & Stakeholder Engagement

• •Support the delivery of technology projects and infrastructure initiatives in collaboration with local, regional and Group Technology teams.
• •Participate in technical discussions, impact assessments, testing activities and implementation planning.
• •Build effective working relationships with business users, vendors and technology teams across multiple locations.
• •Contribute to knowledge sharing and continuous improvement initiatives within the team.

Requirements

• •3–5 years of experience in IT infrastructure, systems administration, technology operations or end-user support.
• •Experience supporting enterprise technology environments within financial services or other regulated industries is advantageous.
• •Demonstrated hands-on experience in troubleshooting, deployment and maintenance of enterprise technology infrastructure and services.
• •Experience working with multiple stakeholders, vendors and cross-functional technology teams.
• •Degree in Computer Science, Information Technology or a related discipline.
• •ITIL Foundation certification, or equivalent knowledge of IT service management principles.
• •Certifications or training in cloud technologies, enterprise networking, systems administration or infrastructure platforms will be viewed favourably.
• •CCNA, CCNP or equivalent networking knowledge is advantageous.
• •Good understanding of Microsoft Windows environments and enterprise workplace technologies.
• •Knowledge of networking fundamentals including TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, routing and switching concepts.
• •Familiarity with Active Directory, endpoint management, user access administration and infrastructure support.
• •Exposure to cloud platforms, infrastructure services and data centre technologies is desirable.
• •Understanding of technology risk, information security and operational controls within enterprise environments.
• •Strong communication and stakeholder management skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• •Proactive problem solver with strong analytical and troubleshooting capabilities.
• •Organised, detail-oriented and able to manage multiple priorities in a dynamic environment.
• •Team player with a collaborative mindset and willingness to contribute beyond immediate responsibilities.
• •Demonstrates initiative, accountability and a commitment to continuous learning and improvement.

Location:

DBS Sydney

Job:

Technology

Schedule:

Regular

Employee Status:

Full time