Senior Associate, SRE Ops, Site Reliability Engineering

• Business Function
• Group Technology and Operations (T&O) enables and empowers the bank with an efficient, numble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Roles & Responsibilities

• •Manage the end-to-end BAU, Change Release.
• •Day-to-day monitoring, backup, deployment, and maintenance of Release Environments

Production Monitoring and Recovery:

• •Perform online services and batch job monitoring.
• •Execute recovery procedures in production environments.

Application Health and Maintenance:

• •Conduct regular application health checks.
• •Perform scheduled maintenance activities.

Incident Management:

Log, analyze, and resolve production incidents.

Service Requests and Batch Scheduling:

• •Handle ad-hoc service requests.
• •Manage ad-hoc batch job scheduling.

Business Continuity Planning (BCP):

Participate in Business Continuity Planning activities.

Daily Operational Tasks:

• •Perform daily system health checks.
• •Provide pre-batch and batch support.
• •Monitor End-of-Day (EOD) processes and resolve job failures.

Interface Management:

• •Support all upstream and downstream interfaces.
• •Ensure timely handoff to downstream teams before cut-off times.
• •Forecast and escalate potential delays in processing or handoffs.

Requirements

• •Minimum of 6-9 years of experience in an Application Support environment, including Business As Usual (BAU) operations, Service Improvement Projects (SIP), KPI/KRI measurement, stakeholder management, and reporting.
• •Demonstrated experience in Production Support.
• •Technical Proficiency: Strong proficiency in Unix Shell/Perl Scripting.
• •Solid understanding and experience with Oracle SQL.

• •Platform/Tool Knowledge:
• •Working knowledge of Apache Server, OCP (OpenShift Container Platform), and Citrix.
• •Exposure to monitoring tools such as TWS (Tivoli Workload Scheduler), ITRS, and ELK Kibana.

• •Networking:
• •Basic understanding of network troubleshooting.

• •Good knowledge with Linux/Unix , shell scripting , GIT , Jenkins , Enterprise Jira , Confluence
• •The candidate should have infrastructure/technical background with knowledge on Open Systems platform and moderate information security knowledge
• •Have good skills in working with application teams and service providers in defining deployment plan, cutover/migration strategy, and test plan.
• •Candidate must speak and write well.
• •Self-motivated, innovative, and proactive. Willing to learn new knowledge and explore unfamiliar domains.

Location:

Hyderabad - DTI Skyview SEZ

Job:

Technology

Schedule:

Regular

Employee Status:

Full time