Senior Automation & Observability Engineer

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you'll be doing:

We are seeking an experienced IoT / Observability Engineer responsible for monitoring, managing, automating, and optimizing enterprise infrastructure, applications, IoT platforms, and enterprise telemetry ecosystems. The ideal candidate will possess strong expertise in observability platforms, monitoring technologies, automation frameworks, and operational support processes to ensure high availability, reliability, and performance of business-critical systems.

The engineer will support enterprise monitoring operations, FOAK services, ELT platforms, incident management, and automation initiatives while collaborating with Infrastructure, Cloud, Network, Application, and Service Delivery teams.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

Key Responsibilities

Monitoring & Observability

Design, implement, and maintain enterprise monitoring and observability solutions.

Develop and maintain dashboards, alerts, and visualizations using Grafana.

Monitor infrastructure, applications, middleware, and IoT services using IBM Instana, Grafana, SolarWinds, and related observability tools.

Configure and manage data collection using Telegraf, Prometheus, and monitoring agents.

Analyze metrics, logs, traces, events, and telemetry data to identify performance bottlenecks and service degradation.

Support SLO, SLA, and operational health monitoring initiatives.

Perform Root Cause Analysis (RCA) and troubleshooting for infrastructure and application issues.

Foak & Enterprise Logging/Telemetry

Support onboarding, monitoring, and operational management of FOAK (First Office Application Kit) services and enterprise applications.

Configure, validate, and troubleshoot Enterprise Logging & Telemetry (ELT) integrations across infrastructure, middleware, applications, and cloud platforms.

Monitor telemetry pipelines, log ingestion, event correlation, and data quality to ensure complete observability coverage.

Collaborate with engineering teams to improve telemetry standards, monitoring effectiveness, and proactive incident detection through ELT and observability frameworks.

Support FOAK application integrations with Grafana, Instana, Prometheus, and enterprise monitoring platforms.

Infrastructure & Platform Monitoring

Monitor and support:

Linux Servers

Windows Servers

VMware Infrastructure

Citrix VDI Platforms

DNS Services

Proxy Services

Middleware Platforms

Integration Services

Enterprise Applications

IoT Platforms

Additional Responsibilities:

Investigate performance issues, recurring alerts, and infrastructure anomalies.

Validate monitoring platform health and monitoring coverage.

Monitor capacity, availability, CPU, memory, storage, and service health metrics.

Support platform upgrades, maintenance, and operational readiness reviews.

Database & Data Management

Configure and maintain InfluxDB time-series databases.

Manage data retention policies, performance tuning, and capacity planning.

Develop operational dashboards and reports for infrastructure and application performance insights.

Support telemetry data ingestion, storage optimization, and historical trend analysis.

Event & Incident Management

Monitor operational alerts, events, notifications, and incidents from enterprise monitoring platforms.

Acknowledge, investigate, troubleshoot, and resolve assigned incidents.

Coordinate with Infrastructure, Network, Cloud, Security, Application, and Service Delivery teams during incident resolution.

Participate in major incident bridges, DR exercises, and 24x7 operations support activities.

Follow escalation procedures, SOPs, operational runbooks, and ITIL processes.

Support Problem Management activities and contribute to RCA documentation.

Instana & APM Operations

Administer and support IBM Instana monitoring environments.

Monitor application, API, middleware, and microservices performance using Instana.

Validate Instana agent health following server patching and maintenance activities.

Support application onboarding and APM configuration standards.

Configure alerts, baselines, and performance thresholds.

Raise and track incidents related to Instana platform availability and performance.

Automation & Scripting

Develop automation solutions using:

Python

PowerShell

Shell Scripting (Bash)

VBScript

Responsibilities:

Automate operational tasks, monitoring deployments, and remediation workflows.

Build reusable automation tools to improve operational efficiency.

Integrate monitoring platforms with enterprise automation frameworks.

Support webhook-based automation and event-driven operational workflows.

Configuration Management & Infrastructure Automation

Implement Infrastructure as Code (IaC) and automation using:

Ansible

Puppet

Responsibilities:

Automate server provisioning and configuration management.

Automate monitoring agent deployment and onboarding.

Maintain automation playbooks and deployment pipelines.

Improve operational consistency and reduce manual efforts across environments.

Knowledge Management

Maintain SOPs, runbooks, monitoring procedures, and escalation matrices.

Participate in KT sessions, service onboarding, and operational readiness reviews.

Support service transition, migration, and continuous improvement initiatives.

Maintain observability standards and monitoring documentation.

Required Skills

Monitoring & Observability

Grafana

IBM Instana

SolarWinds

Telegraf

Prometheus

InfluxDB

OpenTelemetry

Grafana Alloy

APM Monitoring

Event Management

Alert Management

Observability Concepts

SLO/SLA Monitoring

FOAK & Enterprise Telemetry

FOAK (First Office Application Kit) Support

Enterprise Logging & Telemetry (ELT)

Log Aggregation & Correlation

Telemetry Data Analysis

Event Correlation

Application Onboarding

Monitoring Standards & Observability Frameworks

Infrastructure

VMware

Linux Administration

Windows Server

Citrix VDI

DNS Services

Proxy Services

Middleware Technologies

Infrastructure Performance Monitoring

Scripting & Programming

Python

PowerShell

Shell Scripting (Linux)

VBScript