Senior Business Analyst

Description

Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.

Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what’s next for their retirement plans.

PURPOSE OF POSITION

This position is responsible for analyzing, documenting, and improving business processes and workflows in support of Definiti’s operational and technology initiatives. Working within an Agile Scrum development environment alongside Software Engineers, QA Testers, and other stakeholders, the position serves as the bridge between business needs and technical delivery. This role requires strong analytical ability, exceptional communication skills, and a collaborative mindset to drive continuous improvement across cross-functional teams. The position requires work across the company to collaborate with product owners, stakeholders, and scrum teams to understand and translate our customer’s business and technical requirements. This senior position is responsible for influencing business outcomes, not just producing requirements.

PRIMARY DUTIES AND RESPONSIBILITIES

Lead the analysis, redesign, and optimization of enterprise-wide business processes spanning multiple departments

Establish process standards, governance models, and documentation practices across the organization

Develop business cases, cost-benefit analyses, and ROI assessments to support investment and prioritization decisions

Evaluate and recommend technology, integration, automation, and AI solutions that improve operational effectiveness

Support organizational change management efforts related to new business processes, systems, and technologies

Develop and maintain standards, templates, methodologies, and best practices for the Business Analysis function

Elicit, analyze, and document business requirements from stakeholders; translate requirements into user stories, process maps, and functional specifications for the development team

Facilitate Agile ceremonies including sprint planning, backlog grooming, and retrospectives; Partner with the development team to ensure requirements are understood and properly scoped

Model and document current-state (as-is) and future-state (to-be) business processes using standard notation (e.g., BPMN, swim lane diagrams) to identify gaps, inefficiencies, and improvement opportunities

Creates user stories, use case diagrams, acceptance tests, etc. to communicate high-level technical functions and requirements in Microsoft Azure Devops

Decomposes high-level information into details and documents refined, actionable, functional requirements

Leads various committees or work groups to develop, implement, modify, and document new or revised processes, procedures, systems, and tracking mechanisms

Prepare and lead requirement sessions with the business for continuous grooming. For example, in the Agile Scrum methodology the Product Backlog grooming/management and user story prioritization

Participates in Sprint Planning, Sprint Reviews, Daily Scrum meetings, and other Agile artifacts (if applicable)

Collaborate closely with Software Engineers and QA Testers on the same project team to ensure seamless handoff between requirements, development, and testing phases

Maintain and prioritize the product backlog; work with product owners to define acceptance criteria and ensure user stories are ready for development

Conduct root cause analysis and process audits; recommend and implement process improvements that enhance efficiency, reduce errors, and improve the end-user experience

Develop and maintain process documentation, SOPs, training materials, and business rule repositories to support knowledge continuity

Support UAT (User Acceptance Testing) coordination, working alongside QA Testers to validate that delivered solutions meet business requirements

Facilitate stakeholder meetings, working sessions, and demos; communicate project status, risks, and changes clearly to both technical and non-technical audiences

Identify and escalate risks or issues that may impact project delivery; propose mitigation strategies in collaboration with project leadership

Partner directly with senior leadership to identify business challenges and define solution strategies

Facilitate cross-functional alignment on large-scale initiatives

Lead discovery workshops for enterprise transformation efforts

Trains Product Owners on Agile SDLC process and their role

Review and approve business requirements, process models, and user stories prepared by other analysts

Mentors to Business Analysts to ensure appropriate business analyst standards and practices are met when appropriate

Serve in a Scrum Master role for an agile team as needed

Stay current on industry trends, process improvement methodologies (Lean, Six Sigma), and relevant technology advancements

Requirements

COMPETENCIES REQUIRED

Proficiency in process modeling tools (e.g., Visio, Lucidchart, BPMN)

Proficiency working within Agile/Scrum development teams using tools such as Azure DevOps/Boards or Jira

Strong ability to decompose complex business problems, identify patterns, and design practical solutions

REST API endpoint testing with Postman

Experience creating user stories in Microsoft Azure Devops or Jira

Excellent written and oral communication skills

Ability to prioritize multiple tasks and work at an elevated pace with efficiency and precision

Self-starter with ability to perform independently, exercise sound judgment, manage competing priorities, and deliver results with minimal supervision

Strong facilitation, negotiation, and stakeholder management skills

EDUCATION AND QUALIFICATIONS

· High School diploma or GED required

- Bachelor's degree in business administration, computer science, computer information systems, or related field required

· 8+ years of business analysis or process improvement experience, preferably within a technology or professional services environment required

· Required CBAP, CSPO, PSPO, or CSM certification

· Experience conducting gap analyses, cost-benefit analyses, and process maturation assessments

· Familiarity with SQL for data querying and analysis is a plus

· Exposure to Microsoft Azure, .NET applications, or enterprise software environments is beneficial

· Experience with AI-driven process automation or RPA is a plus

REMOTE WORKING REQUIREMENTS

As a remote-first company, we have compiled expectations for a successful remote work environment:

• •Ability to build rapport with others remotely while working productively with limited in-person interaction
• •Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
• •Designate a quiet, and well-lit space free of as many distractions as possible
• •Be online and available to work during designated business hours in local time zone
• •Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relev