Senior Business Analyst

Welcome!

Responsibilities:

• •Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions including presale solutions.
• •Conducting meetings and presentations to share ideas and find customer requirements.
• •Performing requirements analysis. Documenting and communicating the results.
• •Prioritizing initiatives based on business needs and requirements.
• •Gathering critical information from meetings with various stakeholders and producing useful reports or minute of meeting.
• •Effectively communicating your insights and plans to cross-functional team members and management.
• •Working closely with customers, implementer team, and managerial staff.
• •Ensuring solutions meet business needs and requirements.
• •Performing user acceptance testing, documentation, and training user.
• •Monitoring deliverables and ensuring timely completion of projects including project quality to ensure customer satisfaction.
• •Coordinating with implementer team to support tickets and participate in an on-call support as required.
• •Aware of Best Practice for tool implementation.

Qualification:

• •Bachelor’s degree in Computer Science/Engineering or related.
• •At least 3-5 years of experience in role of Business or System Analyst.
• •Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members.
• •Excellent communication and interpersonal skills, and the ability to work with people at all levels.
• •Can work as a team, must be able to work under pressure.
• •Project management skills to ensure all deliverables are on time, within budget and of high quality
• •Problem solving skill.
• •Good in English.
• •Experience of designing, developing and/or implementing ITIL aligned processes including ITSM, ITAM solutions would be an advantage.
• •ITIL Certification (Foundation, Specialist) would be an advantage.

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