Senior Business Analyst - Operational Risk Management System Support

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Incumbents will play a key role within Risk and Compliance and be subject matter experts for all Risk and Compliance processes conducted by various systems owned by the function, enabling them to provide guidance, support, training, and best practice to all end users across AIA.
• The Group Risk and Compliance Business Support will also play a key role to ensure the effective governance, maintenance over all systems as well as ensure that our systems continue to be fit for business process.

• The position fulfills the following objectives:
• 1. To support the continuous improvement and effective execution of best-in-class Risk and Compliance processes across all markets
• 2. To be Subject Matter Expert (SME) for Risk and Compliance systems
• 3. Drive continual process improvement initiatives across Risk and Compliance
• 4. Lead effective governance and oversight over all Risk and Compliance systems.
• 5. Be key Business Partner to relevant IT teams maintaining Risk and Compliance systems

Training and Guidance

Develop training and other reference material to support end user adoption and usage

Facilitate periodic training for relevant new joiners and key system users

Be key point of contact for general end user system queries

System Support – Change Management

Document business requirements for change requests

Review all proposed change requests for business impact and benefit

Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance

Be key point of contact for IT throughout review and development of all change requests

Work with Head Office to prioritize all approved changes based on business demand

Communicate system changes to business unit and group functions and facilitate training where needed

Lead consultation processes as required for material changes

Prepare UAT plan

Complete end to end testing for approved change requests

Develop/update training material for approved changes

Execute training as required for approved change requests

System Support - System Problems/Application Errors

As required by IT, support incident review to clarify current expected behavior

Be key point of contact for any third-party contractor involved in incident resolution

As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies

Complete testing of fixes prior to production deployment

Analyze incident trends and root causes regularly and propose system enhancement if any

Ensure fixes are tracked and followed up until successful remediation and deployment

System Support – Service Requests/Other Requirements

Be business approver for system user access

Be key point of contact to IT support to resolve Service Request queries

Facilitate weekly governance forums to review all open items related to system performance/maintenance

Be key point of contact for BU and group functions on all business-related system queries

On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users

System Support – General Requirements

Develop Annual Maintenance Calendar with IT support team

Develop SOW as required with any required third parties

Complete Annual User Recertification

Complete Disaster Recovery Drills as required

Lead End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support)

Complete annual Third-Party Security Assessment and other associated vendor assessments/checks

Annual BAU price negotiation

Billing and invoice reconciliation

Job Requirements :

Minimum of 5 years’ experience in Risk and Compliance , preferably but not mandatorily in the in the life insurance industry

In-depth knowledge of system development lifecycle

Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills

Fluent in spoken and written English with ability to present articulately

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.