Senior Business Process Analyst

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$77,500 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provide specialized business process/ procedure management guidance and support for a functional / business area and implement processes and/or initiatives to meet business process standards and guidelines. May provide complex reporting, analysis, and assessments at the functional or enterprise level.

KEY ACCOUNTABILITIES

CUSTOMER

• •Identify and recommend process improvement opportunities to enhance the productivity and operational efficiency of the business
• •Act as a consultant, providing advice, business expertise, and recommendations on businesses and/or operational processes
• •Build effective relationships with key business partners within and across business units
• •Analyse the feasibility and impact of new initiatives, process improvements, technical solutions and/or products/ features
• •Facilitate problem-solving sessions
• •Participate in the development of internal standards and procedures
• •Lead the coordination of business-specific status reports, communication and deliverables for one or more projects
• •Ensure communication, implementation and/or training plans are identified and detailed in order to implement projects and/or business initiatives
• •May lead / indirectly manage Project teams

SHAREHOLDER

• •Prioritize and manage own workload to meet service level requirements for service and productivity
• •Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• •Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
• •Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• •Protect the interests of the organization identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
• •Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• •Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• •Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• •Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
• •Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• •Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• •Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• •Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• •Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• •Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• •Participate in personal performance management and development activities, including cross training within own team
• •Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• •Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• •Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• •Contribute to a fair, positive and equitable environment that supports a diverse workforce
• •Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• •Expert level professional role in business process management methodologies requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
• •Integrate the broader organizational context into advice and solutions within own area
• •Understand the industry, competition and the factors that differentiate the organization
• •Apply best practices to implement process, product or service improvements
• •Act as a subject matter expert within their own area of specialty or a resource for others
• •Lead projects of moderately to complex risks and resource requirements; may lead end-to-end processes or functional programs
• •Lead small-medium scale projects or initiatives
• •Contribute to setting standards within area of expertise
• •Solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• •Use advanced methods to contribute to new solutions and recommend standards against which others will operate
• •Impacts a range of functional programs and operations across own and related teams
• •Interpret guidelines, standards, policies and results of analysis to inform decision making at senior levels
• •Build stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
• •Work independently as the senior technical lead and guides others within area of expertise
• •Identify and lead problem resolution for complex issues at all levels
• •Generally reports to a Manager or above

EXPERIENCE & EDUCATION

• •Undergraduate degree or relevant professional certifications, designations, or equivalent required 5+ years relevant experience Proficient knowledge of Business Process Management
• •Knowledge of current and emerging trends
• •Skill in mentoring/ coaching others
• •Skill in using analytical software tools, data analysis methods and reporting techniques
• •Skill in using computer applications including MS Office
• •Ability to communicate effectively in both oral and written form
• •Ability to work collaboratively and build relationships
• •Ability to work successfully as a member of a team and independently
• •Ability to exercise sound judgment in making decisions
• •Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
• •Ability to handle confidential information with discretion

Travel may be required.

Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experien