Senior Claims Quality Assurance Auditor

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Senior Claims Quality Assurance Auditor will conduct regular audits and assessments of Pie's claims handling processes to ensure adherence to Claims Best Practices, regulatory standards, and internal guidelines. This role is responsible for reviewing claim files for compliance, identifying areas of non-compliance, and recommending corrective actions to improve claims quality. The auditor will collaborate with Claims teams, prepare detailed audit reports, and support the development of quality control policies and training programs that drive continuous improvement in claims performance and ensure regulatory compliance.

How You'll Do It

Claims Audit & Assessment

Conduct regular audits and assessments of quality management systems and claims handling processes

Review claim files to verify compliance with regulatory standards, statutory requirements, and internal guidelines

Evaluate claims for adherence to Pie's Claims Best Practices and quality standards

Assess claim documentation, investigation techniques, reserve adequacy, and settlement practices

Identify areas of non-compliance and recommend corrective actions to address deficiencies

Apply established audit methodologies and sampling techniques to ensure comprehensive evaluations

Documentation & Reporting

Document audit findings with clear, detailed explanations of deficiencies and best practices observed

Prepare comprehensive audit reports for management that include findings, recommendations, and action items

Analyze data to identify trends, patterns, and areas for improvement across the claims organization

Provide timely feedback to adjusters and Claims leadership on audit results

Maintain accurate records of all audits, findings, and corrective action plans

Quality Control & Process Development

Collaborate with various departments to ensure quality standards are met consistently

Develop and update quality control policies and procedures based on audit findings and regulatory changes

Assist in developing quality assurance goals and objectives aligned with department strategies

Recommend process improvements to enhance claims quality and operational efficiency

Support the implementation of new quality standards and best practices

Compliance & Corrective Action Monitoring

Monitor the implementation and effectiveness of corrective and preventive actions

Track remediation efforts to ensure deficiencies are addressed in a timely manner

Verify that corrective actions result in sustained improvements in claims quality

Coordinate with external auditors and facilitate external audit processes when needed

Stay current with regulatory changes and industry best practices that impact claims quality

Training & Knowledge Sharing

Train staff on quality assurance policies, procedures, and industry best practices

Provide coaching and guidance to adjusters on claim handling techniques and compliance requirements

Conduct training sessions on common audit findings and remediation strategies

Share knowledge of regulatory requirements and Claims Best Practices with Claims teams

Support Claims Learning & Development initiatives with quality-focused training content

Cross-Functional Collaboration

Partner with Claims Adjudication team to address quality issues and implement improvements

Work with Claims Regulatory Compliance team to ensure audits capture all compliance requirements

Collaborate with Claims Learning & Development team to develop targeted training based on audit findings

Coordinate with Claims Data & Analytics team to support quality reporting and trend analysis

Communicate with Claims leadership on quality trends and recommended actions

The Right Stuff

Required Experience & Education

High School diploma or GED required; Bachelor's degree in Business Administration, Risk Management, or related field preferred

8+ years of workers' compensation claims experience with strong understanding of claim handling practices

3+ years of experience in claims auditing, quality assurance, or compliance roles preferred

Minimum of 2 years of California workers' compensation claims experience required.

Strong knowledge of Claims Best Practices and regulatory requirements across multiple jurisdictions

Experience conducting claim file reviews and documenting audit findings

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

Base Compensation Range

$90,000 — $115,000 USD

Compensation & Benefits

Competitive cash compensation

Comprehensive health plans

Generous PTO

Future focused 401k match

Generous parental and caregiver leave

Our core values are more than just a poster on the wall; they’re tangibly reflected in our work

Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States ( territories excluded ) and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

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Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.

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