Senior, Client Service Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior, Client Service Manager based in the United States.

As a Senior, Client Service Manager, you will oversee a portfolio of large-market retirement plan clients, serving as a trusted advisor and ensuring accurate, responsive, and high-quality service. You will manage complex client relationships, provide strategic guidance on plan administration and compliance considerations, and independently resolve sensitive or escalated issues. Working closely with internal operations, technology, and compliance teams, you will help maintain operational integrity and identify opportunities to improve service delivery. You will also use account analysis, reporting, and industry expertise to anticipate risks and recommend practical solutions. This position offers the opportunity to influence client satisfaction, strengthen long-term relationships, and support business growth while sharing expertise with colleagues. Depending on location, the role may be based in an office, follow a hybrid schedule, or qualify for remote work.