Senior Client Servicing

Build your career with a global brand execution agency in Tokyo.

At Toppan Trident, we help some of the world’s leading consumer brands bring their packaging and brand experiences to life — seamlessly and consistently, across markets and media.

From artwork and pre-press to digital, 3D and e-commerce imagery, our teams work at the heart of global brand execution. We are growing our team and are looking for a Senior Client Servicing who can build strong client relationships, coordinate projects carefully, and keep artwork and production timelines moving smoothly.

This role suits someone who is proactive, detail-oriented, comfortable communicating in both Japanese and English, and enjoys being the connection point between clients, internal creative teams and production partners.

What you’ll be doing

As part of our Client Servicing team, you’ll play a key role in ensuring projects run to plan and clients feel supported at every stage. You will:

Be a key point of contact for assigned client accounts

Clarify client requirements and manage expectations on timelines

Coordinate artwork, pre-press and production workflows using Trident and client systems

Track deliverables and highlight risks or delays early

Support scheduling and release of completed work

Support quotation, purchase order and invoicing coordination with clients and internal teams

Identify opportunities for process and workflow improvements

Support system testing and technology enhancements when introduced

Build and maintain strong, long-term relationships with key accounts.

What we’re looking for

Minimum 5 years’ experience in client servicing, account management, customer service, project coordination or production coordination

Language: Professional fluency in English and native or business-level Japanese (JLPT N1/N2 equivalent) to communicate with global stakeholders and local clients.

Confident communicator with strong follow-up, coordination and stakeholder management skills

Well-organised, accurate and comfortable working with detailed project information

Comfortable managing multiple projects and deadlines

Experience in printing, packaging, FMCG, creative production or brand execution is an advantage

Enjoys working in a structured, professional environment

Based in Tokyo and able to work onsite at our client's office

Why join Toppan Trident?

Work with global brands and international teams

Exposure to the full packaging and brand execution lifecycle

Supportive team environment with clear processes and collaboration

Onsite working arrangement in Tokyo with exposure to regional collaboration

Opportunities to learn, grow and take on wider responsibilities

Competitive employment package aligned with local market practice and company policy

Apply

If you enjoy working with clients, coordinating detailed projects and being part of a global agency environment, we’d love to hear from you. Please submit your CV and a short note on your relevant experience.