Senior Collaboration Engineer

Description

The Senior Collaboration Engineer role will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

• •Work as a member of the HBS collaboration team as a leader and contributor that provides consultative and proactive project support to HBS’s account base.
• •Collaborate and be a Leader across multiple internal teams to ensure successful delivery and timely of the scope of work
• •Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process.
• •Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
• •Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
• •Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
• •Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
• •Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements

How to qualify:

• •3+ years in a technical related field
• •Bachelor’s Degree or equivalent certifications
• •CCNP or equivalent level certifications
• •Experience designing and architecting Collaboration based solutions
• •Installing and supporting Collaboration solutions
• •Strong VoIP troubleshooting skills
• •Experience deploying VoIP Protocols – SIP, H323, MGCP, QoS, G711/G729
• •Maintain an outcome focused mindset
• •Have strong prioritization skills
• •Always be a team player
• •Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

Performance – HBS is driven to achieve exceptional results in all aspects of our business.

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.

Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence – HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

• •Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
• •Growth Opportunities
• •Community Involvement
• •Personal Development
• •Employee and Family Celebrations
• •Green Initiatives
• •Personal Time Off
• •Work Life Balance
• •Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.