Senior. Collections Specialist – US Process (B2B Voice)

Sr. Collections Specialist – US Process (B2B Voice)

• •Location: BKC, Mumbai (On-site)
• •Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
• •CTC: Rs. 6 – Rs. 7.0 LPA + Uncapped Performance Incentives

IMPORTANT – PLEASE READ BEFORE APPLYING

• •This is NOT a traditional collections or recovery role.
• •This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
• •If you are looking only for pure recovery, inbound collections, or non-sales roles , this position will not be a fit.

Role Overview

• •As a Sr. Collections Specialist – US Process (B2B Voice) , you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities .
• •You will engage directly with US business owners, Directors, VPs, and CXOs , understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
• •This is a consultative US Inside Sales role , not consumer calling, customer support, or transactional collections.

Key Responsibilities

• •Outbound calling to US business decision-makers (approx. 250–300 calls/day)
• •Conduct structured discovery conversations to understand business needs
• •Pitch value propositions and qualify high-quality sales opportunities
• •Drive sales meetings, follow-ups, and conversions
• •Handle objections confidently and professionally
• •Share solution decks / proposals and respond to product or service queries
• •Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting
• •Achieve weekly and monthly KPIs related to meetings, conversions, and revenue

MUST-HAVE Candidate Profile (Non-Negotiable)

• •3–6 years of experience in US / International Collections (Night Shift mandatory)
• •Experience handling B2B or high-value international accounts
• •Excellent spoken English (neutral or American accent preferred)
• •Strong confidence speaking with US senior stakeholders
• •Proven ability to work under revenue-linked targets
• •Strong objection handling, negotiation, and follow-up discipline
• •Willingness to work Mon–Fri US night shift from BKC (on-site)
• •Candidates with only domestic or non-US process experience will not be considered.

Preferred Background (Advantage, Not Mandatory)

• •International Collections with settlement or retention exposure
• •US B2B Inside Sales / Appointment Setting experience
• •SaaS / Tech / Consulting voice process exposure
• •Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)
• •Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles.

Why This Role Is a Career Upgrade

• •Clear transition from collections to revenue generation
• •Exposure to real US B2B sales conversations
• •Strong fixed pay with uncapped incentives
• •Premium corporate office in BKC
• •Health benefits

Fast-track growth path:

Sr. Collections Specialist → Inside Sales Executive → Sr. Inside Sales → Team Lead → US Sales Manager

This is a long-term career role , not a lateral BPO move.

Education

Any Graduate

Work Mode

On-site only - BKC, Mumbai