Senior Commercial Invoicing Representative

C.H. Robinson is seeking a Senior BPO Coordinator to join our team. In this role, you will be responsible for managing shipment operations and supporting invoicing activities for assigned shipments while ensuring compliance with customer SOPs and operational requirements.

You will coordinate shipment activities, resolve issues proactively, and ensure operational and billing requirements are completed accurately and on time. Additionally, you will support the timely and accurate creation of customer invoices while meeting service and operational KPIs.

Strong global forwarding knowledge, operational focus, and ownership of assigned shipments are critical to success in this role. Knowledge of invoicing processes and INCOTERMS is an added advantage.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

Understand and input applicable financial components of shipments to generate correct billing for customers

Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

Create, maintain, and update shipments in Navisphere, ensuring accurate data

Provides track and trace service to customers and generates shipment documents

Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

Build great relationships with customers, responding timely and following up on issue resolution

Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

Act as a key customer contact and subject matter expert

Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads

Monitor shipments trends and its impact to our processes and operations

Invoicing:

Ensure accurate and timely customer invoicing by validating shipment financials, customer-specific billing requirements, and applicable charges, while resolving billing discrepancies and supporting revenue realization in accordance with SOPs and service standards.

Other Activities:

Ensure customer SOPs are maintained and adhered to

Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Bachelor’s degree from an accredited college or university

Minimum 3 years of Global Forwarding Operations experience

Experience in invoicing, billing, or revenue management

Knowledge of international trade and Incoterms.

Effective written and verbal communication skills

Preferred Qualifications:

Proficiency in Microsoft Office Suite of programs

Experience working in a shared services or BPO environment

Excellent attention to detail and accuracy

Strong analytical and problem-solving skills

Ability to manage multiple priorities in a fast-paced environment

Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Group Mediclaim Policy (GMC)

Group Personal Accident (GPA) policy

Covid-19 related coverage and reimbursement

Employee State Insurance Corporation (ESIC)

Group Term Life (GTL) Insurance Plan for employees

Employee Stock Purchase Plan (ESPP)

Investment Declaration & Flexi Benefit Plan

Variable Pay based on position

Flexible work arrangements

Paid Privilege, Casual and Sick Leaves

Paid Maternity & Paternity Leaves

Paid Compassionate Leaves

Paid Public Holidays

Paid time off to vote

Reward & Recognition Program

Wedding Allowance

Special Mobility Assistance

Employee Wellness Initiatives

Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.