Senior Conversational Designer

Job Requisition ID #

26WD99913

L'affichage de poste en français suivra / The French job posting follows.

26WD99913, Senior Conversational Designer

Position Overview

We're looking for a Senior Conversational Designer to help define how customers interact with AI across Autodesk's Go-to-Market experiences. In this role, you'll design conversations that make AI-powered support, commerce, and customer engagement experiences feel clear, trustworthy, and effective—helping customers accomplish their goals through natural language, multimodal interactions, and intelligent agent experiences.

You'll design conversational experiences across Digital Support, Commerce, Customer Success, and other GTM surfaces, shaping how AI assistants communicate, guide, and complete tasks throughout the customer journey. From helping customers discover products and services to resolving issues, completing transactions, and navigating complex workflows, you'll define conversational patterns that make AI interactions intuitive, transparent, and reliable.

Working closely with UX designers, product managers, developers, researchers, data scientists, and machine learning teams, you'll translate emerging AI capabilities into scalable conversation frameworks that balance customer needs, business objectives, and responsible AI principles.

This is a hands-on role for someone who enjoys solving ambiguous problems, influencing product direction through craft, and establishing conversation design systems that enable teams to build consistent, high-quality AI experiences across Autodesk's customer ecosystem.

Responsibilities

Design end-to-end conversational experiences for AI assistants and agentic workflows across Commerce, Digital Support, Customer Success, and other Go-to-Market experiences—from early concept through production launch

Design natural language interactions that help customers discover products and services, complete transactions, resolve support issues, and understand AI recommendations, actions, and outcomes

Create conversation flows, prompts, agent instructions, clarification strategies, error recovery patterns, and escalation experiences across conversational, embedded, and multimodal interfaces

Partner closely with UX designers to ensure conversational interactions integrate seamlessly with visual interfaces, creating cohesive multimodal experiences

Define and evolve scalable conversation design frameworks, voice and tone guidance, prompt patterns, and reusable interaction models that can be applied consistently across products and channels

Collaborate with Product, Developers, Research, Data Science, Machine Learning, and Platform teams to shape AI behavior and deliver cohesive customer experiences across Autodesk's GTM ecosystem

Prototype, test, and iterate conversational experiences using customer research, prompt evaluation, usability testing, analytics, and experimentation to improve task success and customer satisfaction

Design experiences that clearly communicate AI intent, confidence, task progress, recommendations, limitations, and outcomes, helping customers build trust in AI-assisted experiences

Contribute to conversation design systems, prompt libraries, governance documentation, and best practices that enable teams to deliver consistent AI experiences at scale

Mentor designers and cross-functional partners through critiques, collaboration, and knowledge sharing, helping raise the quality and maturity of conversation design across the organization

Stay current on advances in conversational AI, agentic systems, multimodal interaction, and large language models, rapidly applying new capabilities to improve customer experiences

Use storytelling and clear communication to explain design decisions, influence product direction, and build alignment with partners and leadership

Minimum Qualifications

5+ years of experience designing digital product experiences, including 3+ years designing conversational, AI-powered, or content-rich experiences

Hands-on experience designing conversational experiences for AI assistants, copilots, chat experiences, or other AI-driven customer interactions

Strong understanding of conversation design, dialogue architecture, prompt design, interaction design, and information architecture principles

Experience designing for large language model (LLM) applications, including prompt iteration, AI behavior design, and conversation evaluation

Demonstrated ability to simplify complex technical concepts into clear, intuitive customer experiences

Experience partnering with UX, Product, Developers, Research, Data Science, and Machine Learning teams throughout the product development lifecycle

Strong written and verbal communication skills, with the ability to influence decisions, facilitate collaboration, and communicate effectively across disciplines

Portfolio demonstrating conversation design, systems thinking, interaction design, and measurable customer impact

Comfort operating in ambiguity and shaping new interaction patterns as AI capabilities continue to evolve

Preferred Qualifications

Experience designing agentic AI experiences involving planning, task execution, tool use, or multi-step workflows

Experience designing AI-powered customer experiences for digital commerce, customer support, customer success, or enterprise SaaS platforms

Experience designing multimodal interactions that combine conversational interfaces with traditional user interfaces

Familiarity with prompt developers, AI evaluation frameworks, conversation analytics, and experimentation methodologies

Experience developing conversation design systems, prompt libraries, or reusable interaction frameworks

Familiarity with responsible AI principles, including transparency, explainability, user control, and trust

Experience working within complex, cross-functional organizations with shared platforms and distributed ownership

Experience using AI-assisted design tools and workflows to prototype, evaluate, and improve conversational experiences

The Ideal Candidate

You understand that conversation design is more than writing chatbot responses—it's designing intelligent customer experiences

You enjoy solving complex interaction problems, thinking in systems, and collaborating across disciplines to create AI experiences that feel natural, transparent, and trustworthy

You're excited by emerging AI technologies and know how to translate them into experiences that help customers confidently accomplish their goals, whether they're exploring Autodesk offerings, resolving support issues, or completing important tasks

You balance creativity with rigor, advocate for the customer, and are passionate about defining scalable conversation patterns that improve experiences across products, channels, and customer journeys

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26WD99913, Concepteur principal de conversations

Aperçu du Poste

Nous recherchons un concepteur conversationnel senior pour nous aider à définir la manière dont les clients interagissent avec l’IA dans l’ensemble des expériences de mise sur le marché d’Autodesk. À ce poste, vous concevrez des conversations qui rendront les expériences d’assistance, de commerce et d’engagement client basées sur l’IA claires, fiables et efficaces, en aidant les clients à atteindre leurs objectifs grâce au langage naturel, aux interactions multimodales et à des expériences d’agents intelligents.

Vous concevrez des expériences conversationnelles pour l’assistance numérique, le commerce, la réussite client et d’autres interfaces de mise en marché, en déterminant la manière dont les assistants IA communiquent, guident et accomplissent des tâches tout au long du parcours client. Qu’il s’agisse d’aider les clients à découvrir des produits et services, de résoudre des problèmes, de mener à bien des transactio