Senior CRM Manager

About Envato

At Envato, we empower creative pros to thrive.

We're here to help creatives bring their ideas to life, supercharge their workflows, and equip them with an unparalleled toolkit they can use anywhere. With unlimited access to world-class assets, innovative AI tools, and hands-on tutorials, we deliver what creatives need today - and are continually evolving our offering. As AI transforms the creative landscape, we’re committed to building what’s next for the future.

We’re a purpose-driven company and we’ve long embraced flexible, inclusive ways of working. We’re proud of the connected culture we’ve built across our global team. Our values: Customer First, Build our Future, Make it Happen and Embrace Diversity guide everything we do, shaping how we work and grow.

You can read more about us on our blog, including news of our acquisition by Shutterstock Inc in 2024.

About the role

The Senior CRM Manager is responsible for shaping and delivering Envato’s CRM and lifecycle marketing strategy, with a strong focus on customer engagement and email performance. This is a hands-on role that owns CRM strategy and execution across segmentation, campaign planning, automation, optimisation and measurement.

Working in close partnership with the Community Engagement team, who develop proactive customer communications, the role ensures content is effectively translated into targeted, timely and personalised lifecycle experiences. The role combines deep CRM expertise, customer insight and data to improve customer outcomes, while also providing day-to-day guidance and development to one direct report.