Senior Customer Advocacy Specialist

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Customer Advocacy Specialist based in the United States.

We are looking for a customer-focused Senior Customer Advocacy Specialist to develop and scale programs that turn customer success stories into meaningful business impact. In this role, you will manage customer advocacy initiatives across multiple business portfolios, building trusted relationships with advocates and connecting them with opportunities to share their experiences. You will oversee customer reference programs, ambassador communities, customer storytelling, review initiatives, and advocacy-driven events that strengthen brand credibility and support business growth. Working closely with Sales, Customer Success, Marketing, Demand Generation, and Events teams, you will align customer engagement opportunities with strategic priorities and revenue objectives. You will also leverage AI tools, customer insights, and performance analytics to identify compelling stories, streamline workflows, and improve program effectiveness. This is an opportunity to combine relationship management, strategic thinking, and hands-on execution in a collaborative, fast-paced environment that values innovation, customer success, and continuous improvement.