Senior / Customer Service Manager - Branch Operation

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What you will be doing:

Supervise counter service to ensure smooth and efficient branch operation in accordance with the relevant regulations, policies and guidelines

Ensure high quality of customer service and assist in resolving customers’ enquiries / complaints

Review branch operation procedures regularly to enhance work process and customer experience

Identify opportunities for promoting banking products and services

Assist with ad hoc projects as assigned

What we are looking for:

Diploma or above

Minimum 5 years’ banking experience

Solid knowledge of banking operation procedures, general banking products and regulatory requirements

Customer-oriented with good communication and interpersonal skills

Good analytical and numerical skills

Strong self-motivation, independent and able to work under pressure

Proficiency in Microsoft Office

Proficiency in both written and spoken English, Chinese and Putonghua

Candidate with more experience may be considered as Senior Customer Service Manage

#LI-SL1

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.