Senior Customer Success Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Engineer based in the United States.

As a Senior Customer Success Engineer, you will serve as the technical owner of the post-sale customer experience, helping enterprise clients implement, integrate, and maximize the value of an advanced identity governance platform. You will lead complex technical implementations, troubleshoot critical issues, and drive product adoption across diverse enterprise environments. Working closely with customer success, product, and engineering teams, you will ensure customers achieve seamless and secure access management. You will also help build scalable support processes, improve technical documentation, and turn customer feedback into meaningful product improvements. This role offers the opportunity to combine deep technical expertise with customer engagement in a fast-paced, early-stage environment. If you enjoy solving complex challenges, building processes from the ground up, and helping organizations strengthen security without slowing innovation, this opportunity is for you.