Senior Customer Success Manager / シニア・カスタマーサクセスマネージャー

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

日本法人について / Contentsquare in Japan

2022年4月に日本法人を設立して以来、さまざまな業界のエンタープライズ企業から信頼されるパートナーへと成長してきました。現在は、カントリーマネージャーの堀井憲一郎が日本事業を率いています。約18名のメンバーが、営業（AE・SDR）、プリセールス、カスタマーサクセス、マーケティング、パートナーセールスの各チームで、お客様のデジタルトランスフォーメーションを支援しています。ソニー、三井住友カード、カシオ、ベルーナ、ソフトバンクをはじめ、国内60社以上のエンタープライズ企業にご利用いただいています。

Since opening our Japan entity in April 2022, we have grown into a trusted partner for enterprise companies across many industries. The Japan business is led by Country Manager Kenichiro Horii. Our team of around 18 people covers sales (AE and SDR), presales, customer success, marketing and partner sales, helping customers with their digital transformation. We work with more than 60 enterprise customers in Japan, including Sony, SMBC Card, Casio, Belluna and SoftBank.

ポジション概要 / About the job

東京オフィスを拠点に、APJカスタマーサクセス責任者（Head of Customer Success, APJ）の直属として、日本のエンタープライズ顧客を担当していただきます。導入から活用定着、契約更新・拡大まで、お客様に一貫して伴走するポジションです。お客様および日本チームとのコミュニケーションは日本語、上長およびAPJ・グローバルチームとは主に英語です。

Based in our Tokyo office and reporting to the Head of Customer Success, APJ, you will own a portfolio of enterprise customers in Japan. You will guide them all the way from onboarding through adoption, renewal and expansion. Customer work and the Japan team operate in Japanese. Your manager and the APJ and global teams work mainly in English.