Senior Customer Success Manager, Central CSM

• The mission of Amazon Global Selling (AGS) is to enable vast global selection on Amazon's WW Stores through recruiting and supporting quality and compliant Sellers from anywhere around the world.
• Today, CN Global Selling (CNGS) supports millions of China Sellers for their success on up to 21 Amazon worldwide marketplaces including US, CA, EU, JP, AU, IN etc.

• Your and your team's responsibilities revolve around three main areas: driving analytical insights, developing business plans, and working collaboratively with cross-functional teams.
• I. Analytical Insights:
• -Conduct deep-dive analyses to uncover key success drivers and obstacles, focusing on both Seller and Sales behavior.
• -Share data-driven insights with stakeholders from China and international teams.

• II. Business Plan Development:
• -Develop China business plans to drive Seller success from the ground up (Cold Start).
• -Identify opportunities for team efficiency improvement and Seller Experience enhancement.

• III. Cross-Functional Collaboration:
• -Work closely with the China Account Manager team, PMO team, Marketplace partners, and global central functions, among others.
• -Thrive in a cross-functional, fast-paced environment, demonstrating strong analytical, program management, communication skills, and customer focus.
• -Be innovative and excel in execution.

If you are passionate about working in a fast-paced, innovative environment, willing to embrace challenges, make history, and have fun, please apply for this position!

• Key job responsibilities
• Your daily responsibilities include but not limited to :
• 1. Strategy and Execution:
• -Own and develop New Seller recruiting/success strategy and execution plan within the New Seller Recruitment Organization.
• -Collaborate with internal (Sales team, Marketing, central PM teams) and external (global product, marketplace teams) stakeholders to drive Seller experience improvement and growth success.
• 3. Monitoring and Goal Setting:
• -Monitor Seller registration to on-boarding experience and efficiency.
• -Share goals with global and local PMO teams to enhance the experience and throughput.
• 4. Operational Processes:
• -Build, monitor, and create operational processes and mechanisms that support global selling, new seller recruitment, and seller success.
• -Partner with the China operations team to implement processes that benefit Account Manager team's efficiency, process adherence, and more.
• -Collaborate with the Central Global team to influence changes for improved operational efficiency and resource allocation strategy.
• -Land global initiatives into local operational processes.
• 5.Business Reviews and Strategy Planning:
• -Drive regular business reviews with stakeholders.
• -Contribute to strategy planning.

Basic qualifications

- 6+ years of relevant professional experience

Preferred qualifications

- Bachelor's degree or equivalent

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